Leah Emmerson

Experience

• 

  CSA Group

  Jan 2004 - Jan 2006

  Volunteer - Family Events
• 

  EB Games Canada

  Apr 2007 - Aug 2009

  Customer Service Representative
• 

  University Settlement

  Jun 2012 - Jul 2015

  Program Coordinator and Administration

  Youth Program Leader: • program planning,• leading daily activities,• supervising children; ensuring the safetransport of children daily from school tothe community centre,• communicating rules and delegatingresponsibilities to counselors, volunteersand leaders in training,• encouraging the safety and positiveattitude of staff and children,• completion of incident reports where required,• conceiving and leading weekly field trips,• collaborating with staff and directors to create a positive and enjoyable experience,• creating and maintaining a strong sense of community among campers and staff.Administration:• communicating the benefits of programs offered by University Settlement,• registering clients for programs,• handling customer concerns and security clearance,• administering memberships,• booking appointments,• community outreach,• financial transactions including daily counts and deposits• maintaining a positive atmosphere at the first point of contact to ensure that clients and staff always feel welcome. Show less

• 

  Canadian Island

  May 2013 - Jul 2014

  ESL Tutor and Program Coordinator

  • Program planning• Leading activities in art, theatre and organized sports for parents and children,• Teaching daily English class,• Overseeing all day programs and activities,• Assuring the safety of all children and staff members• Conflict resolution.• Ensuring collaboration between other counselors and staff,• Creating an accessible and positive atmosphere for staff,• Being patient and understanding toward children and staff concerning all matters.

• 

  Games On Wheels, Toronto

  Mar 2015 - Feb 2016

  • customer service; booking events, processing payments, handling all customer concerns,• developing marketing plans• budgeting and purchasing equipment and supplies• staff scheduling and payroll• managing social media• working closely with the owner of the company to ensure thecompany’s success • attending events as a representative of Game On Wheels• maintaining communication with company affiliates • Generated sales and organized hundreds of events per year. • Delegated tasks to staff, scheduled vehicle and officeequipment maintenance. • Publicized company and events with marketing and promotional tactics online and through social media outlets.

  • Marketing and Event Coordinator / Office Administrator

    Mar 2015 - Feb 2016

  • Manager, Event Services / Office Manager

    Mar 2015 - Jan 2016
• 

  Agile Offices

  Feb 2016 - Jul 2017

  Office Administrator / Sales and Marketing

  • Office management and receptionist duties for in-person and virtual offices.• Administrative assistance to high level executives.• Clerical Duties Include: Payroll, calendar management, mail, confidentiality, meeting coordination, sales and leasing contracts, legal records management.

• 

  The Daniels Corporation

  Jul 2017 - Dec 2020

  Customer Care and Warranty Coordinator

  Warranty Service Coordinator- Point of contact for warranty-related inquiries made by homeowners.- Identified and/or confirmed any warranty related issues in suite, scheduled repairs and maintenance with homeowners and trades.- Acted as liaison between customer care department and trades to ensure all scheduled services were completed as per Tarion guidelines and company standards.- Attended property management meetings to discuss outstanding internal and external issues in the building, documented and resolved conflicts with homeowners and on-site staff- Conducted Pre-Delivery Inspections with homeowners, conducted homeowner information sessions, electrical, plumbing and HVAC instructions, made sure contracts, inspection material and paperwork were understood. - Navigated crucial conversations and implemented policies and procedures when conflicts arose.- Supported all departments and homeowners in the repair and maintenance process of any required service.- Tracked all outstanding items and ensured completion as per Tarion guidelines and company standards.- Developed training material.Customer Care Representative- Reporting to Director of Customer Care- Main point of contact between clients, vendors and executives via email correspondence, phone and in-person communication, collaborated with all levels of management to ensure standards were met.- Scheduled, attended, and prepared all documents for customer care meetings and homeowner appointments (Pre-Delivery Inspections, Key Releases, 30 Day Warranty Inspections).- Planned Parking and Locker Assignments for Hi-Rise Condominiums and Townhomes (20-500+ units).- Monitored and analyzed homeowner’s service and deadlines.- Maintained strong relationships with staff at all levels in multiple departments. Show less

• 

  Jennifer Hayman Design Group Inc.

  Oct 2023 - now

  Project Coordinator and Business Development

  Project Coordination- Assisting design team in the execution of projects from inception to completion.- Managing virtual communication tools, such as email, CRM, and video conferencing platforms.- Facilitating communication between business owner, design team, and existing clients and leads.- Coordinating virtual consultations, scheduling, calendar management and follow-up.- Organizing and maintaining digital files and documents- Communicate regularly with design team and clients to provide updates on project progress and address any concerns.- Implementing document management systems and collaborating on cloud-based platforms.- Prepare and maintain project documentation, including contracts, proposals, and reports.- Liaise with vendors, contractors, and other external parties to procure materials and services for projects.- Conduct research to support project planning and decision-making processes.Business Development:- Collaborating with business owner to create and execute marketing plans aligned with the company’s objectives.- Conduct market research and competitor analysis to identify opportunities and barriers. - Assisting business owner in the development of marketing strategies that target key client demographics.- Creating high-quality and engaging content, including blog posts, social media updates, email campaigns and multimedia content (videos and infographics), ensuring that content aligns with the brand voice and messaging strategy.- Managing digital marketing efforts, including SEO, insights, and activity.- Build and maintain relationships with stakeholders in the design industry.- Provide input into strategic planning initiatives to drive sustainable growth and expansion.- Developing marketing materials, case studies, and promotional campaigns to support business development efforts. Show less