Arun N.

Experience

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  Mediology Software Pvt. Ltd.

  Jun 2011 - Sept 2013

  Business Analyst

  • Engaged with clients to identify business requirements.• Engaged with stakeholders to uncover and determined project/software implementation success criteria.• Led clients through work sessions or interviews to develop product vision & project scope.• Gathered business requirements related to features, functions, and content on various websites. • Discovered target audiences' needs, tasks, and goals and translate them into functional specifications. • Analyzed requirements on existing websites and proposed improvements to clients. • Produced functional specs/requirements documentation, user manual, wire frames, and site structure diagrams.• Worked with Developers and Testers teams on the project & ensured projects are delivered on agreed standards on quality. • Developed Use cases, scenarios, and support in UAT (User Acceptance Testing). • Completed business and functional requirements, stakeholder analysis, and business process analysis with limited guidance.• Documented requirements as business & functional requirements, in use case format.• Created and updated process documentation as required like GAP analysis & Project Traceability Matrix etc. Show less

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  Benseron

  Jul 2014 - Feb 2015

  Senior Business Analyst

  • Promoted to Projects Operational Manager.• Led the Bevo POS product development on web, mobile, and cloud platforms.• Worked with Developers and Testers teams on the project & ensured projects are delivered on agreed standards on quality. • Documented requirements as business & functional requirements, in use case format.

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  Magnon\TBWA

  Jul 2015 - Jul 2018

  Manager - Project Management

  • Engage with clients to identify business requirements and provide consultation through meetings, email, and videoconferences.• Evaluate business and management processes, anticipate requirements, uncover areas for improvement, and provide consultation to clients.• Advise on a variety of business and digital strategies and provide recommendations to clients to add value to their business and strengthen relationship.• Collaborate with internal stakeholders and clients alike to envision action plans and end-state goals.• Lead and guide internal team members to ensure efficient collaboration. • Lead client projects and maintain successful deliveries on-time, within budget and scope.• Plan and execute Quality assurance and Quality improvement for project deliveries.• Following up with clients to ensure satisfaction.• Identify areas of improvement in Internal Operations, managerial methods, and processes. Show less

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  Majorel India

  Jun 2019 - Oct 2020

  Manager - Projects and Bid Management

  • Ensure all business requirements and brief's shared by business / sales teams and clients are completely documented in a BRD document and signed by the relevant stakeholders before submitting to software development. • Ensure timelines are met and any changes are communicated to Business / Sales owners in advance.• Search and work with external vendors towards ensuring smooth delivery on contracted projects. • Create and submit Bid Management responses on time for both international and local sales and ensure the Quality of bid responses are at par with the standards set by the company or better.• Conduct thorough research of upcoming / new market (competitor) practices in the automation and transformation space and come up with ideas every month as innovations/ initiatives that could be presented to existing or new clients and can enable Majorel market its services better and contribute to additional Revenues for the company. • Evaluate internal business operations and management processes, identify operational functions, procedures, and methods for improvement, and provide consultation to stakeholders. • Advise on a variety of business and digital strategies and provide recommendations.• Collaborate with all stakeholders alike to ensure efficiency in achieving the set goals. • Provide support to the organization in ensuring internal compliances are met towards achieving COPC Certification for excellence in customer experience operations. Show less

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  Manras Technologies

  Jan 2021 - May 2022

  Project Manager

  • Provide Salesforce CRM Consulting, Cloud Consulting Services, Marketing Cloud Integration, Pardot, Community Cloud, Lightning Apps development, and CRM Implementation services to clients, • Plan, coordinate, and implement Salesforce CRM (including Marketing Cloud) projects within the decided-upon budget, timeline, and scope. • Monitor and present project updates to relevant stakeholders, clients, or project team members.• Management and successful delivery of all phases of multiple implementations. • Project management from start to finish using agile delivery approach. • Create and execute project work plans and revisions as per requirements and need.• Deliver projects within agreed cost, schedule, and quality. • Develop, review, and approve project plan(s) and scope while ensuring all deliverables are met. • Review development work done by the team before communicating to client. • Identify and manage project risk. • Ensure project documents are complete, current, and stored appropriately. • Review status reports of team members and address issues as appropriate. Show less

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  Grapes

  Aug 2022 - Mar 2023

  Project Manager

  Leading the Tech team and delivering projects.