Otitodilichukwu O.

Experience

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  Divine Options Nigeria

  Aug 2016 - Oct 2017

  Customer Service Representative
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  Osholuo Global Resources Limited

  Nov 2017 - Sept 2019

  IT Support Technician
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  Homesavers

  Jul 2020 - Jul 2021

  Sales Assistant

  • Dedicated to providing top-of-the-line customer service by helping customers with complaints, and the location of products which improved their satisfaction. • Organized, detail-oriented, and a self-starter through merchandising and stock control management which helped increase sales and improve inventory. • Adept in multitasking and experienced in administrative and clerical work.

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  MVP Studio

  Jul 2021 - Mar 2022

  Business Intelligence Developer

  • Translate business needs to technical specifications.• Design, build and deploy BI solutions (e.g. reporting tools).• Conduct unit testing and troubleshooting.• Develop and update technical documentation.• Data warehouse design (e.g. dimensional modeling) using Star, Snowflake schema and data mining.• Utilize SQL Server Reporting Services (SSRS) Report Builder for Report generation, SQL Server Analysis Service (SSAS) and SQL Server Integration Services (SSIS) for database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework and BI technologies (Microsoft Power BI, Tableau) for visualization and storytelling. Show less

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  Wipro

  Mar 2022 - Nov 2022

  Technical Support Specialist

  • Supporting Meta customers with Workplace for Facebook.• Achieved over 95% CSAT.• Processing grievances and, if necessary, awarding refunds resulting in happy customer reviews.• Responding to customers through the triage in a timely manner by abiding by the SLA in turn, collectively improving my team's IRT. • Following up with the ticket by communicating/escalating to the engineer and keeping the customer updated until case resolution.

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  1network

  Dec 2022 - Feb 2023

  Deskside Engineer

  • Providing end-user support for PC and peripheral hardware and software issues. • Installation of application software packages, patches, drivers etc. • Installing and configuring desktop software operating systems and applications. • Deploying PC/Laptop images. • Setting up new hardware for end users. Record, Update and Track all user issues/requests and correspondence in Helpdesk ticketing system. • Troubleshooting user connectivity issues e.g., network problems, password issues, Office 365, Active Directory, Citrix, Windows 10 / 11 etc.• Understanding of Networking, TCP/IP, Switches • Ability to raise support tickets and fill in support tickets with ServiceNow. Show less

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  Freelance (Self employed)

  Mar 2023 - now

  Virtual Assistant

  Data entry and online file storage, handle travel arrangements and appointment scheduling.