Bhrigu Kumar Joshi

Experience

• 

  Idea Cellular Ltd

  Jul 2011 - May 2014

  Responsible for overseeing the Charging System nodes for Punjab circle of Erstwhile Idea Cellular Ltd., managing product configuration, daily operations, upgrades, integration, deployment, and troubleshooting. Proficient in protocols such as Diameter and SS7, with extensive coordination experience across vendors and cross-functional teams.

  • Senior Executive

    Jul 2012 - May 2014

  • Executive Trainee

    Jul 2011 - Jul 2012
• 

  ZTESoft Technology Ltd.

  Jun 2014 - Apr 2015

  IT Support Engineer

  Led a team of over 10 members in delivering L2 support for MTS Mediation and Provisioning servers. Managed configuration, testing, and implementation of both new and existing mediation flows. Coordinated closely with hardware support, clients, and cross-functional teams to ensure seamless operations.

• 

  IBM

  Apr 2015 - Feb 2016

  TBO Specialist

  Provided L2 support for Bharti Airtel's Mediation servers (Comptel Eventlink), including testing and deployment of new mediation flows, adhering to ITIL processes. Facilitated seamless issue resolution through effective coordination with vendors and clients.

• 

  Ericsson

  Feb 2016 - Sept 2021

  At Ericsson, I was part of the team handling the daily operations and maintenance of Charging System servers for Airtel Africa, deployed on bare metal Linux platforms, ensuring seamless functionality by implementing stringent ITIL processes. Ensured timely closure of Trouble Tickets and Change Requests with pre-defined SLAs.My proficiency in Shell scripting enabled the automation of routine tasks, alongside conducting Knowledge Sharing Sessions (KSS) and creating Standard Operating Procedures (SOPs) to streamline team workflows. I have played a pivotal role in various international projects. Additionally, I maintained effective communication and coordination with vendors, hardware support teams, cross-functional colleagues, and clients to achieve project objectives.Special Project:• Onsite: MS Handover to Local Team in Rwanda.• Onsite: Helping Indosat IN Operations During Crisis• Transition of Monitoring System from etiger to etigerNG for Airtel AfricaAchievements:• Power Award (Q3 2016)• Ace Award (Q1 2018)• President Award (FY 2018)• Ace Award (Q4 2019)• Impact Award (FY 2019)• Awesome Award (Q3 2020)• Star Performer Award (Q2 2021) Show less At Ericsson, I was part of the team handling the daily operations and maintenance of Charging System servers for Airtel Africa, deployed on bare metal Linux platforms, ensuring seamless functionality by implementing stringent ITIL processes. Ensured timely closure of Trouble Tickets and Change Requests with pre-defined SLAs.My proficiency in Shell scripting enabled the automation of routine tasks, alongside conducting Knowledge Sharing Sessions (KSS) and creating Standard Operating Procedures (SOPs) to streamline team workflows. I have played a pivotal role in various international projects. Additionally, I maintained effective communication and coordination with vendors, hardware support teams, cross-functional colleagues, and clients to achieve project objectives. Show less

  • Specialist - MS Operations

    Apr 2019 - Sept 2021

  • Senior Engineer

    Feb 2016 - Mar 2019
• 

  Amdocs

  Sept 2021 - now

  Software Support Specialist - Advanced

  Providing L3 support for Amdocs Charging and Amdocs Policy products globally, catering to a diverse client base utilizing 4G and 5G solutions across both VM-based and containerized environments. Responsibilities include troubleshooting production issues, conducting patch/release simulations and testing, and overseeing deployments in test and production environments. Coordinating closely with customers, Managed Services, Infrastructure teams, Service Delivery, Product Engineering, and vendors. Managing critical incidents (P1/P2) to resolution within defined SLAs. Documenting resolutions and Root Cause Analysis (RCAs) using SupportOne for external tickets and JIRA for internal ticket management. Additionally, I serve as the CSR focal point for my business unit, coordinating various unit-led events annually.Special Project:• Onsite: Testing and Operations support for Vodacom DRC’s BSS and IN swap projectAchievement:• Certificate of Recognition (Q1 2022)• CSR Volunteer Recognition (FY 2022)• Certificate of Recognition (Q1 2024)• CSR Volunteer Recognition (FY 2024) Show less