Alejandra Reyero

Alejandra Reyero

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location of Alejandra ReyeroDubai, United Arab Emirates

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  • Timeline

  • About me

    Quality Management Systems | Business Excellence | Customer Experience | Process Improvement | Project Management | ISO 9001 Lead Auditor

  • Education

    • Escuela de Turismo de Leon

      2009 - 2012
      Bachelor's degree in Tourism Economy, Marketing & Operations
    • Escuela Superior de Linguas e administracao Lisboa

      2010 - 2011
      ERASMUS

      Activities and Societies: European Community Action Scheme for the Mobility of University Students( ERASMUS)

    • Colegio Divina Pastora Leon

      1996 - 2009
    • Escuela de Música, Danza y artes Escénicas

      2000 - 2006
      Piano studies
  • Experience

    • Sofitel

      Sept 2011 - Sept 2012
      • Sales Executive and Groups coordinator

        Mar 2012 - Sept 2012
      • Guest Relations - Front office management

        Sept 2011 - Mar 2012
    • Alsace Village restaurant

      Sept 2012 - Jun 2013
      Operations Manager
    • Sofitel

      Jul 2013 - Dec 2016
      • Guest Experience & Quality Manager

        Oct 2014 - Dec 2016
      • Executive Assistant to General Manager

        Jul 2013 - Oct 2014
    • Travel Counsellors

      Dec 2016 - Aug 2017
      Business Owner

      Travel Counsellors was founded in 1994 and is the only travel agent to be awarded the Queens award for Expertise in the UK and has been voted Best Travel Agent at the UK Guardian and Observer awards four times. We are a worldwide company with over 1400 Travel Counsellors in counties including the UAE, UK, Australia, Ireland, The Netherlands and South Africa. With over 95% of our customers saying they would recommend their Travel Counsellor to their friends and family, we believe we have the highest customer satisfaction score of any travel company in the world. Hear more about why our customers love booking with Travel Counsellors... Show less

    • Tapetalent

      Aug 2017 - Jan 2018
      Hospitality Recruitment - Consultant

      - Creation and implementation of company's SOPs- Creation of goals and KPIs to improve and monitor employee performance-Overseeing and mentoring the recruitment process of Executive and Senior positions within the hospitality industry

    • Vorwerk Gruppe

      Jan 2019 - now
      Independent Sales Consultant
    • SPC Free Zone

      Feb 2023 - now
      Business Excellence & Projects Manager
  • Licenses & Certifications

    • Auditor / Lead Auditor ISO 9001 : 2008

      URS Certification Limited (Official Page)
    • Internal auditor certified

      AMQ
      Feb 2015
    • QHSE certified

      QMS
      Sept 2014
    • Quality Management Systems

      IRCA Middle East
      Sept 2015