Experience

• 

  Lovisa pty ltd

  Nov 2019 - Feb 2020

  Stylist/ cashier
• 

  Malayan youth

  Jul 2021 - Dec 2022

  Information technology assistant

  Malayan Youth is an NGO established by young people with the goal of empowering and uplifting today's youth as well as providing aid to those in need. I have been entrusted with the creation of their website and the management of all IT difficulties. In addition, I frequently take part in organised volunteer activities.

• 

  Ramboll

  Nov 2021 - Feb 2022

  Computational design programmer

  As a Computational Design Programmer for an engineering consulting firm, I was able to apply my computer science knowledge and talents to the field of engineering. During my internship, I was in charge of gathering structural data from an engineering programme (ETABS) via its API and developing a WPF Plugin to obtain the data easily. Furthermore, I received the chance to use Grasshopper, a computational programming software, to execute the parametric design to examine the impacts of sunlight on a structural building. Finally, I developed a Macro in VBA Excel to assist engineers in easily designing data visualisation charts in Microsoft Excel. Show less

• 

  180 degrees consulting

  Mar 2022 - Dec 2022

  It analyst

  I've been tasked with creating and maintaining the Malaysian branch's website. Furthermore, my role requires strong analytical and problem-solving abilities for any IT consulting challenges.

• 

  Dksh

  Mar 2023 - now

  - Gained proficiency in SAP BusinessObjects and SAP Business Intelligence to manage day-to-day operations involving change and service requests. This included developing a comprehensive understanding of the company’s SAP data, mastering the platforms, and leveraging SQL skills to efficiently fulfill requests.- Developed the Microsoft Fabric Capacity Metric Dashboard to monitor daily consumption and usage of resources, providing critical insights into resource allocation, optimization opportunities, and operational efficiency.- Designed and implemented the Database Administrative Server Inventory Dashboard, which centralizes server inventory, database maintenance results, DB hardening results, and statuses. This tool streamlined team operations by enabling quick access to key server data, improving database management, and ensuring compliance with hardening policies. Show less - Developed an app for the company's third-party assessment process using PowerApps, transforming the previous Excel-based approach into a user-friendly interface. Integrated Power BI into the app to track progress, highlight critical areas, and store data securely in SharePoint.- Conducted a Phishing Simulation Exercise for the entire organization using Microsoft Defender, including the creation of phishing emails and a phishing landing page, which involved coding the page using HTML and CSS to ensure realistic and effective simulations.- Developed a real-time dashboard to monitor the quarterly results of the Phishing Simulation Exercise, eliminating the manual checking process previously performed in Excel and streamlining tracking and reporting.- Designed and implemented a dashboard to monitor the completeness of cybersecurity training using SuccessFactors, providing a high-level overview of progress across functions and enabling granular insights into individual status for more precise management.- Both dashboards received an overall 85% increase in effectiveness feedback from higher management and country IT teams across multiple regions.- Developed a Security Operations Center (SOC) dashboard to enable the SOC team to monitor and manage cybersecurity tickets effectively. This dashboard played a critical role in enhancing the team's ability to track, prioritize, and respond to potential threats in real-time.- Conducted internal cybersecurity training sessions, utilizing platforms such as KnowBe4, to spread awareness and ensure accurate, up-to-date knowledge across the organization. Show less - Contributed to the successful migration of the organization's ITSM platform from ServiceNow to Freshworks, achieving completion within six months. Ensured seamless execution through meticulous planning and stakeholder collaboration.- Designed and implemented customized HTML and CSS email notification templates in Freshworks to enhance communication workflows and user experience.- Gained a comprehensive understanding of ITIL frameworks and ITSM processes, enabling effective management of operational workflows and service delivery.- Managed ITSM-related operational tickets, ensuring timely resolution and maintaining a high standard of customer satisfaction.- Developed a Ticket Quality Management Dashboard in Power BI for team leads and operational managers, providing actionable insights into ticket performance and enabling granular team-level KPI evaluations.- Developed an End-User Experience Dashboard in Power BI for senior leadership, offering strategic insights into user satisfaction and areas of improvement across various sectors. Show less

  • Senior Specialist, Data Science

    Oct 2024 - now

  • Management Associate in IT Application, Data Science

    Jul 2024 - Sept 2024

  • Management Associate in IT Application, Data Analytics

    Mar 2024 - Jul 2024

  • Management Associate in IT Security, Group Governance, Risk and Compliance

    Sept 2023 - Mar 2024

  • Management Associate in IT Infrastructure, Group IT Service Management

    Mar 2023 - Sept 2023