Experience

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  Bismi computer services

  Sept 2016 - Dec 2017

  Help desk technician

  Maintain network, server Activities, Server applications and event logs.• Install, configure and troubleshoot Network printers.• Ensure the latest software updates and security patches are applied to Servers Desktop and Symantec Endpoint Protection.• Perform daily checklist of in-premises IT infrastructure• Maintenance of Desktop PC, hardware, Switches.• Configuration and troubleshooting of MS Outlook to ensure efficient emailcommunication to all users.• Installation and configuration of new PCs, Telephones and peripherals.• Maintain user profiles, shared folders and access permissions.• Maintain user desktop system and ensure appropriate configuration and updates via Group Policy.• Administer Exchange Server email accounts including user and group accounts• Provide technical and operational support to all users.• Check network integrity and firewall Security.• Prepare timely IT Documentation, Procedures and Inventories.• Educate non-technical users on new IT related products and tasks. عرض أقل

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  Ricos it solution

  Apr 2018 - Jul 2019

  System analyst

   Installing and configuring computer hardware operating systems and applications. Talking with staff and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving hardware or software. Monitoring CCTV. Configuring routers and wireless devices. Supporting the roll-out of new applications. Setting up new user’s accounts and profiles and dealing with password issues. Responding within agreed time limits to call-outs. Working continuously on a task until completion or referral to third parties, if appropriate. Prioritizing and managing many open cases at one time. Rapidly establishing a good working relationship with customers and other professionals. Conducting electrical safety checks on computer equipment. عرض أقل

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  Urbansoft™

  Dec 2019 - Mar 2020

  System support engineer
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  Aram network

  Feb 2021 - Dec 2023

  Senior network consultant