Experience

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  Malcolm's

  Aug 2004 - Aug 2010

  Customer service representative

  - Designed planogram of salon store product placement.- Balanced retail sales drawer daily.- Managed master schedule of 60 services per week.- Resolved customer complaints and service conflicts.

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  Allied services

  May 2011 - Sept 2011

  Marketing and public relations

  • Authored 10 press releases for various events including 'Senior Prom' for Scranton Times.• Interviewed SVPs, VPs, and Directors for company profiles on external Allied website.• Copy wrote website content including program summaries and service descriptions that Allied has to offer patients. • Designed department and event brochures used to sell Allied services.• Researched different medical degrees and created patient translations to enable layman's understanding of skilled professional service providers.• Assisted in the organization and implementation of events including the Ryan’s Run 2 marketing campaign for the ING NYC Marathon. Show less

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  Tookany/tacony-frankford watershed partnership

  Aug 2012 - Apr 2013

  Internship

  • Researched various environmental organizations for reapplication of best practices to TTF Watershed Partnership resulting in improved sponsor experience on the website.• Revamped outdated website, editing over 50 broken links, updating copy and visuals to improve functionality. • Organized and updated thousands of contacts using Constant Contacts enabling new sponsor solicitation.• Assisted in the planning, preparation, and execution of 15 volunteer events. Led volunteer groups at events.• Tracked tree coverage to guide volunteer planting strategy.• Authored write-ups for the Annual Watershed Milestone Award Ceremony. Show less

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  Dealer.com

  Sept 2013 - now

  • Lead Product Manager

    Mar 2024 - now

  • Senior Product Manager

    Apr 2021 - Mar 2024

  • Solution Architect

    May 2018 - Apr 2021

  • Technical Project Manager

    Jul 2017 - May 2018

  • Advertising Implementation Operations Manager

    Dec 2016 - Jun 2017

  • Senior Advertising Promotions Specialist

    Nov 2015 - Nov 2016

  • Advertising Programs Specialist

    Mar 2015 - Nov 2015

  • Advertising Operations Coordinator

    Jan 2014 - Mar 2015

  • Advertising Operations Intern

    Sept 2013 - Dec 2013