Experience

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  "angstrem"​, jsc

  May 1995 - Dec 1999

  Senior technology engineer

  Development and support of photolithography process in semiconductor production

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  Labix ltd.

  Jan 2000 - Mar 2003

  Service engineer

  Technical support for end user of clinical diagnostics equipment (hematology)

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  Nxp acquires freescale semiconductor

  Mar 2003 - Oct 2009

  Developer

  PDK developer: physical verification part - DRC, LVS, RCX

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  Thermo fisher scientific russia

  Oct 2009 - Jun 2022

  Leader of customer care team

  • Organizing and management of Customer Care team o Building business processes and coordinating employees who provide technical, application and informational support for end-users of products and distributorso Organizing a high-performance environment: operational warehouse of parts. parts, warehouse management software, demo analyzers etc.o Organizing interaction with users and distributors (site, social networks)o Organizing training center for specialists of distributors• Organizing and management of Customer Service teamo Building business processes, coordinating activity and support of employees (customs, purchase, shipment, warehouse, transportation)o Administrating and coordination of relations with manufacturers (extension of contracts, amendment of contracts)o Administrating and coordination of relations with product distributors (prolongation of contracts, amendment of contracts)• Organizing improvement of internal business processes (marketing, sales, service, production)o Project 1. Organization of the interaction process between Customer Service and Warehouse Departmento Project 2. Reduction of defects in the production of pipettes tipso Project 3. Assessment of the need for overtime work at the assembly of pipettes.o Project 4. Increasing sales funnel efficiency• Customizing and administrating CRM system (Salesforce)o Developing and implementing new business processeso Developing new objectso Preparing user manuals for employees• Organizing and supervising a project of relocation of sites of Thermo Fisher and Applied Biosystems o Participation in the development of technical requirement specificationo Interacting with the general contractor, contractors and representatives of all offices for the organization, maintenance and monitoring of all processeso Interacting with all office staff to arrange physical relocationo Concluding contracts with the office counterparties, support and monitoring of their services Show less