Ankit Katyal

Experience

• 

  Tech Mahindra

  Dec 2010 - Jan 2014

  Technical Associate

  KEY PROJECTS HANDLED• BT- Radianz ( RADAR Application ) for British Telecom – UK BT Radianz is a leading provider of secure, reliable, and scalable connectivity to the global financial community. Radar is an application under BT Radianz umbrella that supports generation of customer quotes, pricing, customer order forms, contract management and sales commission calculations• Spare Part Management (SPM) : is a webtool to enable various Service Desks (run by BT) around the world to control and manage stock on behalf of Deutsche Bank for many sites around the worldRoles & Responsibilities• Coordinating with delivery leads or project managers to liaise with the component deliveries, highlighting the various risks, impacts and dependencies on the systems interacting with Radar.• Investigation, requirement analysis and writing high level design documents (HLDD) of the change requests (CR) raised.• Development of new code, peer code review, code/data fix for the change requests raised and delivering the same within the set deadlines to prevent SLA violations.• Creating and reviewing test plans and white-box and regression testing for the changes made as per the CR.• Writing complex DML, DDL SQL queries and developing stored procedures, tables, views, indexes cursors, triggers etc. to meet the requirement specification of the change requests raised.• Optimized stored procedures and functions to improve database performance and availability.• Creating client reports and carrying out data analysis of the generated reports and presenting the synopsis for the same to the client.• Attending CFT calls for requirement gathering for Andes release stories.• Analyzing production issues and providing cut over support over weekends as and when required. Show less

• 

  MakeMyTrip.com

  Feb 2014 - Sept 2018

  • Managed critical business & strategic projects in Hotels, Finance, GST Impact on financial Postings, Post Sales Projects and GoIbibo Integration with internal & external stakeholder management.• Managed end-to-end integration and automation of financial postings for successful competitor merger (GOIBIBO entity with MakeMyTrip) to support a daily estimated 150k transactions worth ~$1Mn• Increased overall company profits by 2% (~20Mn Dollars) due to automation of post sales activities.• Led and delivered on a comprehensive project plan across 6 months for successful implementation of GST (a new tax structure in India impacting business tax procedures within a strict govt. deadline) to introduce changes in major financial processes supporting 450k daily transactions. Cross collaborated with multiple dependent tech teams and functions (legal, finance, tax, tech) from various business verticals (hotel, cab, flights, coach, cruise, visa, holidays and rail). • Spearheaded the financial ERP Upgrade from MS Dynamics 2009 to 2013 [Version 2013 R2 being a 3tier system]. It was high risk since it involved working on a huge database of around 2 TB and maintaining sanctity of data over the new processes implemented as part of the upgrade process. • Reduced refund processing time from 3 working days to 30 second by implementing instant refund feature for cancellations.• Reduced vendor queries by 90% by leading API design requirements and testing of the web interface to display daily vendor transactions bringing transparency of payments between vendors and the company.• Increase in refund automation from 55% to 95% by devising and improvising on the new, complex and generic refund formula for all line of business.• Restructuring and revamp of user account web pages and implementation of responsive and adaptive web for all lines of business. Show less • Working closely with the Product and tech team to create project roadmaps, formulate strategies and overall project tracking through development, quality assurance, UAT, release and Post Live Verification and Monitoring.• SPOC for project pipeline, bug prioritization, sprint backlog management, resource management and stakeholder management. • Managing reports and status trackers for product delivery timeline as well as DEV-QA delivery timeline.• Introducing and implementing processes, implementing Scrum and Agile methodologies across technology division as Scrum Master• Handling the third party tool for effective task and resource allocation and monitoring and controlling of projects• Prepare WBS, assist in effort estimates with team & coordinate across technology teams to deliver projects.• Managing deliveries across cross-functional teams from Engineering, Design, Customer Support, Finance, Legal & External vendors.• Have also been working in my capability as a tester for an individual Finance ERP module to test and deploy the DEV deliverable.• Led a team of 2 QA engineers through high impact projects like GST implementation and GOIBIBO integration.• Maintenance of test servers [Database and App servers], providing access and resolving issues around it. Show less

  • Technical Program Manager

    Jul 2015 - Sept 2018

  • Assistant Manager Quality Assurance

    Feb 2014 - Sept 2018
• 

  EA Team Inc

  Feb 2020 - May 2021

  Technical Project Manager

  Client Name : Accenture / MicrosoftPosition : Technical Project Manager

• 

  Sophus IT Solutions

  Jul 2021 - Sept 2021

  Technical Project Manager

  Client Name : Accenture / MicrosoftPosition : Technical Project Manager

• 

  Avanade

  Oct 2021 - now

  -> Projected cumulative Quality improvement of 20%, Implementing Gen AI solution as an edge extension for language correction and rephrasing to help Quality Documentation Specialist (QDS) to produce better quality clinical notes-> Work Hour savings of 10% through usage of Clinical text Highlighting and Referencing as a feature of edge extension-> Working with BD team and tech team to generate reports for better adoption of Gen AI tools across Fidelity and Delta teams.-> Expertise in Getting Gen AI data & security clearances -> Implemented QA comparison tool to help trainers grade the trainee notes to master notes-> Managing tech deliverables for SynOps Dashboard & Reporting feature enhancements-> Managing Project Financials and resourcing.-> One of the Speakers in MSFT Account Operations Townhall and spoke about the Gen AI Solution : Link ti the same : Microsoft Account Operations H1 Townhall.mp4 (accenture.com) Show less ->working as the onshore Delivery Lead and Technical Program Manager on web development for creation and modification of custom components in RedTiger and AEM used to create MSCOM and Digital store pages for Microsoft. ->Responsible for daily interactions with a 20 member offshore Tech team, Marketing Site PMs and Delivery leads for other vendor teams focusing on being a strategic partner to the client to help coordinate deliveries and Launch motions. ->Worked closely with Client Sr. Manager to identify, prioritize and organize the product backlog and report on sprint/monthly progress along with running MBRs and QBRs.->Setting up parts and processes for a new 6-member external vendor team for AEM web development while running point for all client communications, UATs and deliveries.->1st level triaging of any issues reported in the component development for AEM. Helped business solution a feature by suggesting the requisite AEM components that could support or need to be modified in order to support their request.->Supported engineering teams by providing inputs for design, definition and development of AEM component development, templates and work flows.->Supported production teams and SMEs understanding current web flows and in site migration to AEM.->Identified gaps in project approach (Wagile) and proposed processes, tools, metrics to track program’s progress every increment.->Successful deliveries averaging monthly ~40 features of component dev requests and ~60 product launch including Surface Device, XBOX, with over 99% accuracy and 0 escalations.Certifications : Scrum Master, MS Azure Fundamentals Show less

  • Manager Prog/Project Management

    Jun 2023 - now

  • Sr. Consultant Prog/Project Management

    Oct 2021 - Jun 2023