Mark Anthony Hebres

Experience

• 

  EBG Computer Service Center

  Jul 2003 - Dec 2003

  Computer Attendant

  Computer AttendantJuly 2003 – December 2003• Assist customers in their computer related providing needs.• Monitor and document daily transactions.

• 

  COMELEC (Commision on Election) Packing and Shipping

  Jan 2004 - Jul 2004

  Dispatcher

  DispatcherJanuary 2004 – July 2004• Responsible for dispatching supplies, ballots, etc..• Responsible for the returns of election returns.• Responsible for packing the supplies, ballots, election returns, and other forms.• Doing the paper works for dispatching (Bill of Lading).

• 

  Bank of the Philippine Islands (BPI)

  Jan 2005 - now

  1. Unit Head of Records Section. -Sake keep and maintain the Bank Information and Data Confidentiality which are save in back-up CD Archived.-Handles the retrieval request (from source back-up stored CD Archived) and queries of bank and client information: A. Bank Statement A.1 Current Account A.2 Savings Account B. Checks B.1 Physical B.2 Image C. Mobius Reports D. BECC (Bpi Express Credit Card) Statement of Account 2. Supervising and Monitoring Records / Assembly staff in daily production activities. 3. Retrieval of production data and sending of processed spool files to outsourced partners. 4. Preparation of weekly / monthly of Records Section volume and TAT report. 5. Monitoring of Incidents up to resolution. 6. Product owner communications for manual processing. 7. Communicating with outsourced partners with regards to production of BPI products. 8. Assist Printing Department Head in formulation, planning and completion of Projects. 9. Approves/Endorse Requests in Various Applications applicable to Printing departments 10. Approves/Endorse SOA Request of Mobius reports, BECC, Bank Statement and Check Images. 11. Recommend staff promotions. 12. Managing contractual/regular employees and supervision of their daily work activities. 13. Assist and monitor the Assembly Section in daily production activities. - Processing and assembling documents, letters, notices and dividend checks for delivery to clients. Project Accomplishments:1. CD Conversion Project - 20222. Migration of Check Images thru ECM (Electro Cabinet Meeting ) Web Portal Outward (Over the Counter / OTC and Inward (Auto Signature Verification / ASV ) – year 20213. Migration of Deposit CASA (Current/Savings Account) thru ECM (Electro Cabinet Meeting ) Web Portal – year 20214. Migration of Records via Mobius 11 or 12 – May 2022 Show less 1. Act as universal reliever for the different functions of Department where the SOA is assigned.2. Act as universal checker for the Unit/Section/Department and signatory to identified internal and external documents.3. Reviewed and authorized the transactions:a. Approval / authorization of Priority Code Table.b. Signing of billing notice for printing and card services.c. Site visit to service providers.d. Data retrieval from the server. e. Production volume.f. Access of server room together with Head of Security of the building.4. Act as 2nd line Authority.a. Handles inquiries/referrals/test output by line staff before these are referred to line officer.b. Ensures customer needs/concerns are addressed.5. Performs custodianship functions duly authorized by the Department Head6. Monitor compliance and/or perform required monthly proof and verification.a. Disposition of float items and abnormal balances.7. Transaction Processinga. Senior Operation Associate to continue to perform regular function as staff.b. Reviews and signs as the Bank’s Authorized Signatory for the documents (billing notices,transmittals for pouch and mailing.8. Performs other duties that may be assigned from time to time Show less 1. Pre –processing / tagging of raw data / hand – off files coming from product owner (downloaded thru server/sent thru email) and assigning courier assignment.2. Manual processing (folding, enveloping, sealing , sorting and attaching delivery receipts) of various Bank Statements.- Savings Account /Current Account- Credit Card- Dividend Checks- Letter - Notice3. Daily encoding of daily products for billing purposes.4. Creating monthly volume reports of products for billing purposes.5. Monthly surprise counts in Cards Inventory and Stocks.6. Managing contractual employees schedule, supervision of their daily work activities and processing their daily time records. 7. Serve as back – up in Rendition Section, filling of checks and processing. Show less 1. Handles raw data / hand – off files for preprocessing and ensures proper printing scripts / programs and forms to be used.2. Printing bank statements (current account, savings account, credit cards, letters, notices etc..)3. Handles UAT ( User Acceptance Test ) for new production script and sending to product owner for approval.4. Daily monitoring of incoming data for production.5. Spooling, batching, tagging raw data / hand – off files for uploading to URL.6. Checking quality print and proper lay out for various products before mass production.7. Troubleshoot of Fuji Xerox Printer Machine and replace spare parts such as toner , fuser, drum etc..8. Daily checking and monthly requisition of Fuji Xerox Printer Machine consumables.9. Managing contractual employees schedule, supervision of their daily work activities processing their daily time records. 10. Preparing volume reports for various products and do the other task as requested by immediate supervisor.11. Answering job related phone inquiries for external and internal clients. Show less

  • Operations Manager

    Jan 2019 - now

  • Senior Operation Service Associate

    Jan 2017 - Dec 2018

  • Operation Service Associate

    Jan 2008 - Dec 2016

  • Staff Operation

    Jan 2005 - Dec 2007