Matthew Ciccone

Experience

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  Pitney Bowes

  May 2007 - Mar 2008

  Customer service Associate

  Mail roomSorting and delivering mailScanning company documents

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  Pitney Bowes Management Services

  Mar 2008 - Jan 2012

  Customer service Associate

  Courier from Post office to two office buildings.Print Queries through Xerox systems and printers.Sorting and Delivery of mail.Receive and Process orders for toners and supplies for local and national customers.Gather data and compile into daily reports.

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  Ricoh USA, Inc.

  Feb 2012 - Feb 2014

  Sr. On-Site Service Specialist

  • WORKED WITH A TEAM TO SUCCESSFULLY IMPLEMENT NEW MAIL, PRODUCTION & SCANNING SERVICES. • BUILT PROCEDURE GUIDE FOR THE DAY TO DAY OPERATIONS OF COPY CENTER AND MAIL ROOM FOR STAFF• TRAINED EMPLOYEES ON ALL ASPECTS OF THE CENTER TO PROVIDE EXCELLENT CUSTOMER SERVICE AND COST SAVINGS• SCANNED AND PROCEESED INVOICES THROUGH CUSTOMER SAP SYSTEM FOR PAYMENT

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  Ricoh USA, Inc.

  Feb 2015 - Sept 2023

  • Maintained and managed the Global asset listing for fleet of 1500 multi-function devices & printers worldwide.• At end of device contract, review and propose new devices. looking for any potential reduction of fleet and optimization of print site.• Participated in Project meetings to discuss placement and utilization of devices in new areas. • Led installation calls for multiple printers and multi-Function devices with onsite technicians. • Successfully stood up multiple new sites with new machines. • Worked directly with on-site specialists to judge utilization and placements of machines throughout the buildings. Show less • OVERSEES A HIGH OUTPUT COPY CENTER/ MAIL ROOM FOR INTERNATIONAL UTILITY COMPANY WITH A TENURED AND DIVERSE TEAM. • AN OVER $1 MILLION ANNUAL REVENUE LOCATION FOCUSING ON CUSTOMER SATISFACTION AND COST SAVINGS. • COLLABORATE WITH INTERNAL AND EXTERNAL MARKETING DEPARTMENT TO FACILITATE PRODUCTION OF DIRECT MAILING TO CUSTOMERS. • COLLABORATE WITH INTERNAL AND EXTERNAL MULTIPLE DEPARTMENTS FOR PRODUCTION WORK FOR INTERNAL AND EXTERNAL COMMUNICATIONS TO EMPLOYESS AND SHAREHOLDERS. • OVERSEE THE IMPLEMENTATION OF 92 MULTIFUNCTION DEVICES THROUGHOUT FOUR BUILDINGS FOR THE CONVIENECE OF END USERS. • PROVIDE ACTIONABLE INSIGHTS TO EXECUTIVE MANAGEMENT, WORKING CLOSELY WITH THE FINANCIAL TEAMS TO ANALYZE OPERATIONAL EXPENSES AND REVENUE, SUGGESTING THE STREAMLINING POLICIES THAT REDUCED WASTE AND EXPENSES WHILE IMPROVING OPERATIONAL PRODUCTION.• ACTIONS RESULTED IN AVERAGE $30K IN MONTHLY SAVINGS• DEVELOP AND REFINE INNOVATIVE INTERNAL PRODUCTION PROCESSES WITH THE GROWTH OF NEW BUSINESSES AND DELIVERY METHODS, ENSURING QUALITY EXECUTION OF ALL CONSUMER MARKETING CREATIVE CAMPAIGNS. Show less

  • Global Life Cycle Manager-Service Delivery Manager

    Jun 2022 - Sept 2023

  • Site manager 3

    Jan 2022 - Jun 2022

  • On Site Manager

    Feb 2015 - Jan 2022
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  Canon USA

  Sept 2024 - Jan 2025

  Client Services Manager
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  LaBella Associates

  Jan 2025 - now

  Project Coordinator