Jennifer Villota

Experience

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  Jardin Escuela Ciudadanos del Mundo

  Jan 2000 - Jul 2002

  English Teacher

  Teaching English language using innovative methods to the area of preschool and early educationResponsible for campus presentations in English for parents

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  High Tech Manufacturing

  Jan 2003 - May 2008

  Technical Support Engineer

  Repair cell phones of all known brands (Samsung, Lg, Nokia, Huawei)Training to dealers about solving level 0 issuesManaging relationships with carrier ClaroClient ServiceTechnical Sales

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  High Tech Manufacturing

  Aug 2008 - Apr 2011

  Technical Service Supervisor

  Decreasing TAT of repair a cell phone (7 days to 3 days)Improving the production of technical staff by 100% (from 15 units to more than 33)Obtaining ISO certification requirement of Movistar to provide the service.Sales technical advice in cell phonesManagement relationship with the carrier Movistar

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  Samsung Electronics

  May 2011 - Nov 2014

  Customer Service Engineer

  Increased levels of customer satisfaction regarding the service (SCSI Service client satisfaction index)Improving follow-up of customers needs in each authorized service center (17 workshops 70% increase)Decreasing response times to end customers through better coordination of access and increased technical capacity (from 15 days to 7 days for in home service).Improving technical performance of service centers with ongoing training and leadership.Increase knowledge on the part of dealers and retailers of warraty policies through training and reinforcement meetingsBrand preference by authorized centers by customersPersonalized attention to customers with special requirementsHandling relations with dealers as Icesa, Jaher, Creditos economicos, sukasa, etcTaking decitions when a product with go to be and RMA and negotiations with end customers Show less

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  Agencia Nacional de Tránsito

  Mar 2015 - Mar 2017

  Technical Analyst

  Perform technical analysis in laboratory.Perform technical analysis of the components of the safety kits.Perform technical analysis of the software components of the project Transporte Seguro.Perform technical analysis of the installation processes.Perform technical analysis of the coverage data transmission.Perform verification of provisioning of SIM cardsPerform configuration and reconfiguration of GPS equipment.Review units returned by damage or misuse.Perform enabling reports.Customer service, information and guidance to project users Show less

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  TFS-Consulting

  Jul 2016 - Dec 2017

  Consultor

  Charlas y capacitaciones usando la Programación Negro-lingüística en diferentes aspectos como:Desarrollo de personal Motivación Trabajo en equipo VentasServicio al clienteServicio Técnico entre otros

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  AvSolutions Ecuador

  May 2017 - Sept 2021

  Manager of Sales and Marketing
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  Almacenes Japon

  Feb 2018 - Jun 2018

  Jefe Zonal

  Cumplimiento cuota de venta en 8 tiendas Apertura de nuevos mercados Manejo de personal y contratación

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  Consejo de la Judicatura

  Aug 2018 - now

  English Translator and Telecom Expert