Frankie Chen

Experience

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  Hewlett-Packard

  Nov 2004 - Nov 2007

  HPIT-ITIO-SIS-CHINA

  • Coordinate HP outsourced onsite project teams (Ericsson / GE / Unilever / BAT/P&G) distributed across regions.• Assist with manpower capacity planning.• Operation support communication process making such as Change Control Process, Planned / Unplanned Outage Notification Process, Support Escalation Process.• Coordinating and working closely with project engineers located in different regions to drive and lead important projects to support major initiatives.• Assist project manager of infrastructure integration for business acquisition.• HP Guangzhou site support. 더보기 취소

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  Wm. Wrigley Jr. Company

  Jan 2008 - Feb 2011

  Specialist-Data & Voice communication

  • Ensuring that communication technologies are well integrated into global systems.• Provides day to day operational support for the global Wide Area Network as service owner, to ensure stable operation of the Company’s business critical applications.• Developing selection criteria for global communication technologies. Provides expertise and oversight of selection process to maintain Company standards.• Developing networking infrastructure standards including WAN, LAN, IPT, Wireless, IPSEC DMVPN and remote access.• Maintains an awareness of the global technology strategy for application to communication systems.• Vendor management including Orange / British Telecom / AT&T / Infonet / China Telecom / PCCW.• Provide tier 2/3 support to critical issue of Wrigley global network.• Performs special projects at the request of the Global Communications Manager or other members of IT management. 더보기 취소

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  Amway/Alticor

  Feb 2011 - Nov 2012

  Core network team

  • Act as Amway greater China WAN service owner, with other function team stake holder provide continuous high quality support to business. Supporting Cisco WAN router Riverbed Steel head WAN accelerating appliance. • Network tools use Netscout/Solarwinds/netflow/infoblox. • HK/TW IT service integration project.• Working with Amway US headquarters global team for various projects. Such as China Global VPN upgrade to MPLS. • Provide and review service level report with business and enhance service quality.• Working with various vendors deliver different projects with business needs. • Riverbed steelhead management.• Next generation datacenter network (Cisco Nexus) of private cloud.• Lead Great China WAN/LAN re-design for cost saving within business service level agreement. 더보기 취소

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  The Clorox Company

  Nov 2012 - Jul 2014

  IT Manager - Greater China
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  BMO (China) Financial group

  Jul 2014 - Nov 2015

  ASIA Network Service Owner

  • Managing BMO Financial Group network design and engineering at Asia area level. Including planning, supporting and executing network upgrade, change and migration activities by ITIL process.• Designing and implementing physical and logical network of BMO ASIA CO-LO datacenter. • Key contact point of network infrastructure activities. Responsible for technical solution of network infrastructure service such as Cisco, Juniper, Raritan. • Review and define ASIA region network configuration baseline according the compliance of the group and local regulator’s requirements.• Collaborate with global counterparts and network operation center (NOC) to deliver network services and solutions. 더보기 취소

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  LEDVANCE

  Dec 2016 - Dec 2017

  IT Infrastructure Manager
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  Amway

  Dec 2017 - Jun 2020

  Information Security
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  美国玛氏公司

  Jun 2020 - now

  AP Network Service Deliver Lead