Ivan Chandoga

Experience

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  Quostar Solution

  Apr 2007 - Nov 2007

  Technical Analyst

  - Managing and maintaining MS Windows Server 2003, Small Business Server 2003, MS Exchange 2003- Backup and restore of critical data- Hardware and Software installation

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  CCS Consulting, s.r.o.

  Dec 2007 - Sept 2011

  Head of IT department

  - Effectively manage work and resources, prioritize and execute work plans to maximize productivity and ensure timely delivery of services- Define short and long term objectives, making provisions for their achievement- Analysis of tenders and selection of suppliers to meet business needs and budgets- Coaching and development of all direct reports, providing regular individual performance reviews and feedback- Resolve complex issues, handle escalations and out-of-process requests- Managing and coordinating all IT Projects Show less

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  Hewlett-Packard

  Oct 2011 - Mar 2014

  Technical Owner

  - Technical ownership on 300+ servers- Minimizing the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. - Working on complex incidents, identification and issue resolution- Change planning and implementation- Problem management, minimizing the incident count by implementing required changes- Participation on projects- Provide consulting, implementation and system management, availability and capacity management- Prepare disaster recovery and reduce time of recovery Show less

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  Mondelēz International

  Jun 2014 - Aug 2021

  Manage Slovak IT team• Management and organization of Slovak IT support team• Responsible for IT employee engagement• People development• IT resource planning & recruitingManage and organize Slovak IT support• Secure all IT services in a given area (PBX, LAN, WAN, Servers, UPS, mobile phones …)• Manage CZ/SK Service Desk• Cover daily support activities• Sales force support• Provide support within current IT SLAs• Responsible for reaching the agreed level of Customer SatisfactionCollaboration• IT representative for all Mondelez entities/location and external companies in Slovakia• Work in close cooperation with functional heads in IS Leadership Team in order to guarantee alignment between IS strategy with business plans and initiatives• Keep close contact with stakeholders• Provide support or necessary cooperation to suppliers during and after implementation• Provide support for Supplier selection and contract negotiationsProjects• Manage Slovak IT projects• Participate on Global Projects rolloutsFinance • Prepare and manage investment/cost IT budgetStrategies & Policies/Processes• Follow current IT/IS strategy and policies• Participate in IT local strategy definition• Co-operate on the new company standards and implementation of IT elements according to current rules & policies (Incident Management, Change Management, HW Refresh, Asset Management) Show less

  • On-site Services Lead CZ, SK, HU

    Apr 2019 - Aug 2021

  • Country ITS Lead Slovakia

    Jun 2014 - Mar 2019
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  AZC Services, a.s.

  Mar 2023 - now

  IT Manager

  • Creation and implementation of development strategy for IT• Responsibility for the administration and setup of the information system• Leading the team and coordinating tasks with company management• Responsibility for IT operations, development, upgrades and user support• Creating and maintaining controlled documentation related to the operation of IT systems• Recording and implementing requests for modifications or developments in the IT area • Responsibility for monitoring critical parts of the information system• Responsibility for compliance with defined IS availability levels• Ensuring communication and coordination with external suppliers in the preparation and implementation of IT projects Show less