Carla Roberson (She/Her)

Experience

• 

  The Cecilian Bank

  Mar 2003 - May 2004

  Proof Operator

  As a Proof Operator, I managed and operated a proof machine to encode various bank documents, balanced cash drawers, communicated with customers on problem accounts, researched account issues, researched electronic data transmissions and documents to locate and resolve balancing variances, documented ACH rejections, and other balancing errors.

• 

  Jack Henry

  Jun 2004 - now

  Responsible for leading a team that focuses on researching and assisting with implementation of new change the business enterprise applications utilized by employees to support our customers. The team consists of Technical Product Managers that focus on all stages of a products lifecycle, Technology End User Experience Manager, Communication Specialist, Graphic Designer, Website Designer, Instructional Designers and Technology Change Management Specialist. I Participate and lead technology end user experience efforts in projects to identify vendors for new technology enterprise solutions. I direct, create and implement a comprehensive end user adoption strategy for projects. Our team partners and collaborates with internal groups such as Marketing, Corporate Communications, Human Resources, Project Management, Procurement, Continuous Process Improvement team, technology teams and other business stakeholders to drive a successful user experience that aligns with company strategy. I lead communication efforts for the Technology Services Organization and assist with external communication as it relates to new technology roll outs. Show less Responsible for managing a team of Technical Product Managers that are responsible for gathering requirements, product direction and ensuring the products align with company strategy. They work directly with our Procurement team, Corporate Project Management Office team and key stakeholders. Our focus is on our Associates as it relates to rolling out new technologies to our Associates which will support Jack Henry customers. We also assist other Technology Services Organization teams with information and communications that is delivered to our Associates, such as: software or system updates or upgrades, infographics, resource centers and training resources. Show less As a Talent Recruiter, I was responsible for nationwide full-lifecycle recruitment, supporting multiple Jack Henry & Associates divisions and groups to fill technical and functional positions at all levels. Supported groups include Jack Henry Banking Sales, ProfitStars Sales, JHA Payment Solutions, Imaging Solutions, Human Resources, Travel, Accounting and Marketing. My daily responsibilities included, building and maintaining strong on-going relationships with executive management, managers and candidates, writing job descriptions, posting new job openings, recruiting qualified candidates by networking, internet recruiting resources, sourcing, cold calls, and employee referrals, conduct interviews, coordinated and attended career fairs, monitor results for background checks and drug screens and supported hiring managers in developing new hire compensation packages to ensure recruiting practices comply with government regulatory guidelines. Show less iPay Technologies, a nationally recognized leader in the field of online bill payment solutions, was acquired by Jack Henry & Associates in June 2010. As the Human Resources Manager, I oversaw the day to day management of human resources operations and functions to include recruiting, employment law, compensation, benefits, employee relations, employee development, HRIS and payroll. My experience includes, providing professional leadership and consultation, administer HR policies, procedures, and information regarding federal/state laws and regulations to management and staff, managing bi-weekly payroll processing, administering performance evaluations, workers compensation, FMLA and benefits programs – to include open enrollment, invoice balancing and contract renewals, instituting a Wellness Program, New hire Orientation and On-Boarding processes, recruiting, advised managers on employee coaching, counseling and terminations, coordinated employee events, unemployment claims and filing EEO-1 report. Show less

  • Technology End User Experience, Senior Manager

    Nov 2021 - now

  • Technology End User Experience Manager

    Mar 2020 - Nov 2021

  • Senior Technical Product Manager

    Aug 2019 - Mar 2020

  • Talent Acquisition Operations Manager

    Jan 2019 - Jul 2019

  • Talent Acquisition Supervisor and Manager

    Jul 2015 - Jan 2019

  • Talent Recruiter

    Jun 2010 - Jul 2015

  • Human Resources Generalist/Human Resources Manager

    Feb 2005 - Jun 2010

  • Financial Institution Support Representative

    Jun 2004 - Feb 2005