Mahbuba Rahman, MBA

Experience

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  St. John's University

  Sept 2010 - Aug 2014

  Customer Service Representative

  ❖ Outbound and Inbound calls❖ Assist students, staff, and prospective students with a broad range of information pertaining to St. John's University❖ Mentor other workers❖ Special projects as per request from colleagues and managers

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  CVS Pharmacy

  Jun 2013 - Jul 2013

  Pharmacy Intern

  ❖ Dispensed medication❖ Checked and organized inventory❖ Inbound and outbound calls pertaining to refill requests, insurance, and other medication related matters❖ Worked directly under the supervision of the pharmacist❖ Assisted pharmacy staff

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  Apl Pharmacy Inc

  Dec 2013 - Apr 2018

  Pharmacy Technician

  While balancing the demands of a full academic course load, I exercised my creative organizational and critical thinking skills to deliver high-quality pharmacy services to a diverse customer base in a high-volume setting. During this time, I verified prescriptions, pinpointed drug interactions, compounded prescriptions, and counseled patients regarding medication use. Highlights include:❖ Strengthened team performance by contributing to staffing, hiring, and training processes, and by serving as a resource to personnel regarding core pharmacy systems.❖ Boosted operational efficiency by identifying opportunities for improvement and providing the management team with feedback; personally filled 200+ prescriptions. Show less

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  The Beachbody Company

  Jun 2016 - Jun 2017

  Fitness Coach

  Because wellness is important to me, I give back by assisting, motivating, and encouraging other women to achieve their fitness goals. I utilize my own experience with BeachBody as well as my Pharmacy background to promote safe practices in their fitness and proper nutrition in their meal prepping.

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  FDA

  Jul 2016 - May 2017

  Quality Assurance Intern

  As an intern with the FDA, I seized the opportunity to gain in-depth knowledge of various concepts, including goal-setting, strategic planning, workflow optimization, and data management.Highlights include:❖ Blazed a trail for future pharmaceutical science students as the first intern to partner with the main administration team.❖ Co-developed numerous compliant standard operating procedures during a 10-month engagement.

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  STI Tutorial

  Sept 2016 - Jan 2017

  Teacher

  I taught groups of students K-12 on NY State exam preparation and various specialized subjects.

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  Sync Opp

  Sept 2018 - Jan 2019

  Sync Opp Success Scholar - Class of 2019

  Sync Opp's Success Cohort is a program that provides 1-on-1 career mentorship from leaders in the Pharmacy Industry. My Experience: Collin is a very personable advisor. He provided me with very helpful tips on my journey to starting a career into the pharmacy and business world. There is a lot to learn starting out but talking to Collin made me feel more confident about what to expect in the business side of the healthcare industry. I hope more people in my shoes make use of Sync Opp because talking to someone who has been there makes the process much smoother and will yield faster results. Thank you very much Sync Opp and Collin for your time, wisdom, and genuine care!I highly recommend my Advisor, Collin O'Neill, MBA, RPH, BCNP, to future and current Pharmacy professionals interested in pursuing a business career: https://syncopp.com/coneill. Show less

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  Varsity Tutors, a Nerdy Company

  Oct 2018 - Mar 2023

  STEM Educator

  ❖ Teach students creative and analytical strategies in organic chemistry, anatomy, technical writing, standardized exams, etc.❖ Leveraged positive and effective communication to meet each student’s learning styles to earn an overall rating of 4.9/5.❖ Prepare individualized lesson plans and progress documentation with the ability to retain long-term clients with referrals.

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  Top Elite of STEM

  Jun 2019 - Aug 2019

  STEM Teacher

  ❖ Co-prepared a science curriculum for K-5 students from at six locations during the summer program.❖ Demonstrated concepts on polymers, aerodynamic, simple machines, diffusion, and more using models, electrical devices, and conducting science projects.❖ Introduced robotics with visual programming with Scratch and displayed it using a BBC micro:bit motherboard.

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  CenterLight Health System

  Aug 2022 - now

  ❖ Obtained 820+ progress notes for patient care planning, trained staff, maintained quality goals, and completed internal audits.❖ Created and co-authored a 63-page training guide and designed 2 visually interesting PowerPoint presentations of 130+ slides to optimize the information processing required for the PACE Services Coordinators on documentation and assessment protocols.❖ Completed 106 claims check for Home Service Effectuation, provided accurate information on patient databases, and quickly learned new steps to aid supervisors and managers for time-sensitive projects. Show less

  • Shared Services Supervisor

    Nov 2023 - now

  • Care Planning Supervisor

    Apr 2023 - Oct 2023

  • Contact Center Quality Assurance Specialist

    Aug 2022 - Mar 2023