Ekow Ssenyonjo

Experience

• 

  Hunters Entertainment

  Dec 2003 - Oct 2004

  Restaurant Manager

  Ensuring that the restaurant operates efficiently and profitably while maintaining its reputation and ethos. Taking responsibility for the business performance of the restaurant,planning and coordinating menus, analysing and planning restaurant sales levels and profitability, organising marketing activities, such as promotional events and discount schemes, preparing reports at the end of the shift, including staff control, food control and sales, setting budgets and/or agreeing them with senior management.Coordinating the entire operation of the restaurant during scheduled shifts, managing staff and providing them with feedback, responding to customer complaints, ensuring that all employees adhere to the company's uniform standards, meeting and greeting customers, recruiting, training and motivating staff, organising and supervising the shifts of kitchen, waiting and cleaning staff. Show less

• 

  Imperial Group Of Hotels

  Nov 2004 - Sept 2005

  Restaurant Manager

  Ensuring that the restaurant operates efficiently and profitably while maintaining its reputation and ethos. Taking responsibility for the business performance of the restaurant,planning and coordinating menus, analysing and planning restaurant sales levels and profitability, organising marketing activities, such as promotional events and discount schemes, preparing reports at the end of the shift, including staff control, food control and sales, setting budgets and/or agreeing them with senior management.Coordinating the entire operation of the restaurant during scheduled shifts, managing staff and providing them with feedback, responding to customer complaints, ensuring that all employees adhere to the company's uniform standards, meeting and greeting customers, recruiting, training and motivating staff, organising and supervising the shifts of kitchen, waiting and cleaning staff. Show less

• 

  Serena Hotels and Lodges (Kampala Serena Hotel)

  Dec 2005 - Dec 2010

  Duty Manager

  Crisis Management, Guest Solutions and Human Resources.Maintaining high standards of quality control, hygiene, and health and safety.Preparing cash drawers and providing petty cash as required.Helping in any area of the restaurant when circumstances dictate.Planning and organising accommodation, catering and other hotel services, promoting and marketing the business, training and monitoring staff, planning work schedules for individuals and teams, meeting and greeting customers, dealing with customer complaints and comments, addressing problems and troubleshooting, ensuring events and conferences run smoothly, supervising maintenance, supplies, renovations, ensuring security is effective, carrying out inspections of property and services, ensuring compliance with licensing laws, health and safety and other statutory regulations. Show less

• 

  Khalifa Executive Suites

  Jan 2015 - Jul 2015

  General Manager
• 

  Golden Tulip Canaan Kampala

  Apr 2016 - now

  Front Office Manager