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Experience

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  Canon Singapore Pte Ltd

  Sept 2006 - Apr 2007

  Customer Service Assistant

  - Administer to customer requests for service/repair- Resolve customer complaints- Troubleshoot technical faults before escalation to technical department- Maintain Oracle system data input on a prompt basis

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  Singapore Police Force

  Apr 2007 - Aug 2008

  Senior Investigation Officer

  - Analyse suspicious transaction reports and disseminate financial intelligence to relevant enforcement agencies and regulatory agencies- Liaise with foreign counterparts to facilitate the sharing and exchange of information- Assist in the generation and collation of statistics for reporting purposes- Assist in the proof reading, editing and drafting of articles for a regular newsletter titled "Reports from STRO" that is distributed to the financial and business community- Plan and coordinate major events of the Suspicious Transaction Reporting Office- Oversee and assist in the processing of reports required under the currency declaration regime, which was introduced in Singapore since November 2007 Show less

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  Standard Chartered Bank

  May 2009 - May 2013

  Service Manager

  - Fully understand the Service Level Agreement (SLA) offered to customers and providing full support to achieving the SLA. - Proactive monitoring/close follow-ups to ensure that transaction processing meet/exceed customers' expectations in terms of processing accuracy and quick turnaround time. - Maintenance of all quality standards through tracking the errors/trends, investigating the root causes and implementation of the proposed preventive measures. - Continual improvement of personal product knowledge and skill acquisition of multi-product processing. - Understand the risks associated with product processing and to ensure they are minimised. - Ensure full awareness of the responsibilities for trade policies, group policies relating to operations matters, legal and compliance, operational risk management, money laundering prevention/countering the financing of terrorism and sanction measures as well as timely escalation of control failures accordingly based on the procedures laid down in the escalation policy. - Maintain good relationships with internal/external customers by responding promptly, accurately and courteously to enquiries, or request for advice related to new or outstanding transactions. - Provide ad-hoc support to team manager for special assignments (e.g. country/group projects or initiatives). - Provide support across cross-functional units related to guidance in transaction processing as well as training of new staff to handle different products. Show less

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  ABN AMRO Bank N.V.

  Jun 2013 - Feb 2014

  Assistant Manager

  - Monitor and control of liability and collateral position of clients’ portfolio.- Independent assessment of all transactions for compliance in accordance to facility terms, assessment of value and acceptability of collateral provided and resultant credit position for the bank as well as providing approval to Operation departments for their execution of trade finance transactions.- Work closely with account and risk management teams to obtain necessary approvals, provide regular reports on clients’/bank’s position as well as raise immediate alerts where there are adverse developments in the risk profile of clients’ portfolio(s). Show less

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  Credit Suisse

  Apr 2014 - Feb 2018

  Front Services Representative

  - Provide middle office support to Front Office in Private Banking APAC region. - Perform independent verification of the instructions received from Private Banking clients to ensure authenticity and to mitigate frauds. - Handle all types of security transfer instructions received from Private Banking clients.- Provide ad-hoc support to team manager for special assignments (e.g. regular review/update of internal procedure documentations or departmental initiatives). - Provide support across cross-functional units related to guidance for transaction processing and training of new staff to handle different products. Show less

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  Caregiver Asia Pte Ltd

  Mar 2018 - Jul 2019

  Manager, Partnerships & Business Development

  - Evangelise and champion CaregiverAsia’s brand and values to external stakeholders, including partners, government bodies, Key Opinion Leaders and general public. - Identify possibilities of collaboration with potential partners through research of industry and related events, fairs, seminars, talks, etc. - Establish partnerships and manage relationships once agreements were in place for training instituitions and Key Opinion Leaders, to support the Caregivers in their on-boarding and development. - Responsible for driving the sales of Caregiver Support products and services, tightening seepages, where applicable, such as the improvement of website flow for purchases and registration flow of Caregivers, customising campaigns for different partners and events as well as developing channels to cross-sell products and services when opportunities are present. - Establish partnerships and manage relationships once agreements are in place for vendors on CaregiverAsia E-Store, to provide an online marketplace for the Caregivers and Careseekers where they can seamlessly purchase products/services to complement their Caregiving career and/or to provide better care for their loved ones at home. - Work directly across internal teams with regards to the day-to-day management and improvement of CaregiverAsia E-Store. - Assist in developing customer specific marketing programs to support current and new product(s) on CaregiverAsia E-Store. Show less

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  OCBC Bank

  Nov 2019 - Nov 2019

  Temporary Bank Staff

  - Station in branches- Handle customer queries- Guide customers to correct queues, assist with crowd control- Other ad-hoc duties as assigned by supervisor

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  VES Hospital - Singapore

  Nov 2019 - Mar 2020

  Front Desk Officer

  - Handling of enquiries from clients, phone calls and other vet clinics- Patient management from registration to collection of payments and subsequent follow up of appointments, etc- Administrative work, generation/preparation of reports, checking of emails for history and maintenance of records, billing, sales, managing referrals as well as client communication- Dispensing of medications as well as explaining medications to the clients- General housekeeping of Reception area- Other ad-hoc duties as assigned by supervisor Show less

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  VES Hospital - Singapore

  Jul 2020 - Jun 2023

  Hospital Administrator

  - Work closely with various Government agencies for matters relating to manpower, education, finance, mandatory reporting, etc- Management of AR, including debt recovery- Management of account reconciliation of all incoming/outgoing funds & all supplier payments for the hospital- Front-to-back management and implementation of all HR/Administrative matters relating to all employees, which includes monthly check of employee attendance/lateness, PH/OT hours worked as well as application of leaves, etc- Coordinate and organise all employee welfare matters- Management of employees’ monthly payroll, benefits and claims- Management of all onboarding/offboarding of all employees including related administrative matters.- Management of university student placements and external veterinarians’ placement.- Introduced and implemented new/improved HR initiatives such as enhancement of employee on-boarding checklist and employee personal information form, introduction of employee induction form for new employees, creation of Employee Handbook and inaugural employee performance appraisal including overall process flow as well as digitalisation of Employee Exit Interview Form.- Organise, attend and contribute at internal meetings to provide updates and have open discussions on operational as well as clinical improvements, so as to work towards a common goal of providing world-class veterinary care & client service.- Assisted with stabilisation of Front Office team as well as review of all current Front Office SOPs for enhancements & introduced new SOPs.- Work closely with Front Office team to continually improve workflow and client experience as well as to identify potential clients who can contribute towards maintenance/continual boost to Google/Facebook rating.- Management of Google/Facebook reviews & clients’ feedback/complaints.- Management of all HR functions (including payroll) for entire hospital- Management and coordination of ad-hoc projects Show less