Rasika Thangaokar

Experience

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  BNP Paribas

  Sept 2006 - Sept 2007

  OWB ETL programmer

  • Prepare technical specification for the financial reports in line with functional specifications.• Extract transform & load the data in Oracle Warehouse Builder to generate financial reports.• Handling file transfers and files triggers as well as message triggers. Scheduling OWB mapping execution through UNIX on Unicenter.• Working on Unix based file system handling • Worked on Change requests by users.• Developing additional PL/SQL scripts for reports.

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  Colgate Global Business Services(Colgate Palmolive)

  Nov 2007 - Jan 2018

  Technical Consultant

  • Responsible for overall life-cycle of incident, monitor, resolution, and follow-up reporting.• Communicating timely the status of the major incidents to the key stakeholders & executive management.• SPOC for SAP Solution Manager System (Change, Project & Portfolio Management System in SAP)• Configure and customize the service management system, including workflow creation and documentation.• Independently develop, analyze KPI reports and present the outcomes to the senior management.• Create Standard Operation Procedures, Service Level Agreements & ensure adherence. • Develop & analyze project compliance reports to ensure delivery of defined scope within timeline & budget.• Develop project status report for all IT projects within a year & present it to senior management.• Report generation for annually for project resourcing/FTE allocation & right sizing of project teams.• Preparing test plans, test cases & tracking and ensuring timely resolution of issues.• Documenting the technical & functional requirements, developing the business cases as per standards.• Participate in creating technical documents and uploading into knowledge base.• Performs system and integration testing in Dev, Test & Production environment. • Ensure adherence to IT Governance strategy by implementing preventive & mitigating controls.• Conducted and facilitated stakeholder meetings with project teams periodically.• Translated business user concepts and ideas into comprehensive business requirements and design documents. Show less

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  Hudson Pacific Corporation

  Jun 2018 - May 2019

  IT Analyst & Helpdesk Support

  • SPOC for IT Technology and liaison between business users and technology teams for all new processes & existing process modelling.• Assisting project teams to plan & schedule the project phases.• Collaborate with key stakeholders and vendors.• Tracking the project activities & keeping the concerned teams updated about the same.• Use of Trello Board (JIRA tool) for maintaining & tracking the progress of tasks assigned. • Assisting project teams to support in implementing new/upgraded systems and provide ongoing support in their use.• Coordinating and negotiating incident, problem, change and project management, to assure minimal or no service impact.• Utilizing problem-solving techniques and critical analysis to resolve critical support issues.• Developing project documentation including user training material, project reports.• Projects handled within last year – Nexus (ERP) upgrade, Warehouse Management System and Transport Management System implementation, Implementation of IT Service Desk Process. Show less

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  On the Line Australia

  Mar 2021 - Jul 2021

  Instructional Designer

  • Work with Risk & Compliance specialist to design user-friendly knowledge-based sites & pages in SharePoint.• Create & update overall documentation library to support all learning & development activities.• Handled data updates and support aspects to meet evolving standards.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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  Victorian Department of Health

  Jul 2021 - now

  Project Analyst

  Support the Analytics portal by -1. Managing the ticket management system on day to day basic2. Support onboarding new users to ensure the process runs smoothly3. Attend to queries raised by end users and delegate to the concerned team where required4. Record issues and build knowledge base for future reference5. Liaise with development team to continuously improve based on feedback provided by end users.6. Engage with a range of internal and external business and technical stakeholders to improve onboarding experience for portal users.7. Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.8. Building dashboards/reports from processed data within the Portal Show less