Rafael Caputti Caleffi

Experience

• 

  Solven Solventes e Químicos Ltda.

  Jan 2002 - Feb 2005

  Internal sales

  Internal sales of chemical products for paint industry

• 

  IBM

  May 2005 - Oct 2015

  -Steady State Global Process LeadSubject Matter Expert on Global Business Processes and Proceedures controls and control executionPartner with the local HR teams and other entities (Global Process Specialists, Local Controls Managers, Global Project Analysts, Global Product Owners, Deployment Global Project Leads, and other teams) for change requests, incident management, Business Process and Proceedures updates and adherence, etc-Audit SupportProvide support to HR Audit Readiness, Business Controls, and Regional HR Teams during Audit engagements and Pro-Active Business Controls Reviews in deployed countries as neededWork with Regional teams to close issues related to Marginal/UNSAT MSA ratings, open Risk Acceptances, and Audit Findings related to HRMS-Change ManagementChange Request Management focal for stakeholders to minimize customization and local deviationsProactive coordination and scheduling of CR Releases with LCM-Global ReportingInterface to LCM for Audit reporting requirements, both for immediate needs and proactive report developmentGlobal Reporting Focal-BPP ManagementCoordination and updation of Common and Country Specific Business Processes and Procedures based on changes and legal requirements-Data ValidationOwner and Driver of Data Correction and Validation Processes-New ReleaseHR Tower Lead during release HypercareProvide ad-hoc support to Release teams as needed-Business ControlsProvide guidance and support to local HR teams specific to HRMS BPP Controls-Incident ManagementHR Focal for Severity 1 issues, disputes, and escalationsCoordination with local HR and technical teams to drive prompt resolution to issues Show less

  • LA SAP HCM Lead (Human Resources Master Sistem)

    Feb 2015 - Oct 2015

  • LA Mobility process lead for SAP HCM project

    Jan 2014 - Feb 2015

  • LA Roadmap coordinator

    Aug 2013 - Jan 2014

  • Business Controls Analyst

    Dec 2010 - Aug 2013

  • Customer Support Representative - Staff

    May 2009 - Dec 2011

  • CoE - Services Staff

    May 2008 - Dec 2010

  • Customer Service Representative

    May 2005 - Nov 2008
• 

  Anheuser-Busch InBev

  Oct 2015 - Apr 2019

  Responsible for enabling and implementing DevOps in AB-InBev's global B2B platform by:- Aligning and implementing processes- Implementing tools- Changing cultureI was responsible for leading a team of 25 developers on the implementation of the Scrum methodology, allowing the cultural change to reach the DevOps.Interacted with support teams and business teams to improve collaboration and communication.Supported infrastructure projects to implement tools that reduced time to market and improved quality while eliminating unnecessary costs (savings of over USD 50K/month).Reporting to IT Tech Sales project VP and IT Operations VP. Show less

  • Global B2B Innovation Manager

    Jan 2019 - Apr 2019

  • Global B2B specialist - Solutions Design & Delivery

    Apr 2018 - Jan 2019

  • Global performance manager for sales and marketing platforms (B2B and Salesforce)

    Jan 2017 - Nov 2018

  • Global Applications Manager for SAP 6.0

    Oct 2015 - Jan 2017
• 

  Banco PAN

  Sept 2019 - Feb 2020

  Responsible for the IT teams for support and projects for HR (People) and Legal. Managing internal and external teams toward successfull implementations, application stability and digital transformation.

  • System Coordinator

    Sept 2019 - Feb 2020

  • System Coordinator

    Sept 2019 - Feb 2020
• 

  Hospital dos Fornecedores de Cana de Piracicaba

  Aug 2020 - May 2021

  Project Manager

  • Responsible for the implementation of PMO's processes, artifacts and routines in the Hospital (HFC), HFCSaúde (healthcare) and it's headquarters, AFOCAPI• Responsible for defining and designing the projects alongside the responsible areas, prioritizing the projects based on the company's strategic alignment• Responsible for managing the project resources (time, budget and people), guaranteeing it's best alocation• Responsible for design and implement the change management process in the group, securing the proper alignment amongst all that area impacted by the change.• Participant of the strategic Governance and Finance comitees, working to define and refine the corporate strategies into actionable itens, aiming for the transformation and susteinability of the group.• Responsible for create and implement the strategy to expand the Lean Culture to the entire company Show less

• 

  Aptar

  May 2021 - Jul 2022

  Senior Human Resources Specialist

  Responsible for stakeholder management (global but with focus in LATAM and NA). Data management and quality, data security (as per LGPD), audit readiness, training, change management for SuccessFactors.Working as project manager for HRIS projects, on implementation of SuccessFactors Onboarding module, ESS/MSS capabilities, creation of HR Portal, Implementation of Document Management Application and implementation of Service Now as HR Ticketing tool.

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  IFood

  Jul 2022 - now

  Responsible for managing the Automation team and the Tooling team within the Production support organization. As the manager for Automation team, I was responsible for managing 3 developers (full stack) during the development of several automation projects for the Prod Sup team. These automations were responsible for reducing in 25% the resolution time of over 1000 tickets worked by our L2 team, improve accuracy on the payment of plantonists across the Tech organization and streamline the Critical Incident Management process by shortening the time for engaging the necessary teams for investigation/resolution, amongst other quality of life improvements. As the Tooling team manager, I was responsible for managing a team of 3 foodlovers, responsible for the management and governance of the company`s Atlassian Suite along with other technologies such as Faster, Datadog and Logz.io.On both teams I managed the development and implementation of different initiatives and projects aiming to improve the experience of users both within and outside the production support organization Show less Responsible for leading investigation and stakeholder communication for any and all critical and Major incidents within the platform, impacting customers, drivers, partners and Foodlovers. Reponsible for documenting timelines, incident details and engaging key individuals to speed up the incident resolutionReponsible for documenting the solution, creating or assigning the incident to a problem and creating and leading the investigation for a Postmortem for all incidents handled. Responsible for following up the evolution of the postmortem until resolution. Show less

  • Production Support Tooling Manager

    Nov 2024 - now

  • Production Support Automation and Tolling Manager

    Jan 2024 - Nov 2024

  • Incident Manager

    Jul 2022 - Jan 2024