Sufian Tarar

Experience

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  InfoTech Group

  May 2011 - Nov 2012

  Sales Engineer

  Working as a Sales Engineer I assisted the sales team with technical product knowledge. Assisted Clients in making a knowledgeable product choice by giving them product education. I actively looked in to account management and business development, and made sure that accounts assigned to me by the company are kept alive and active.Key Duties that I performed at Infotech were:• Keeping up to date with the services and product catalogue of the company.• Carrying out requirement gathering sessions with customer organization.• Communicating with the internal and external stakeholders to finalize scope of work.• Designing and proposing solutions to customer organizations based on the gathered requirements.• Working closely with commercial department on costing.• Post sales project implementation and support. Show less

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  Sigma Studio

  Dec 2012 - Jun 2014

  IT Project Manager

  My duties here included execution of projects allotted to me with the help of technical staff at my detail. I communicated with clients on the behalf of the Firm during Development Phase and made sure that the Scope of Work finalized in the contract was met. I actively worked for business development and acquired a humble volume of business and clients for the Firm. I acquired knowledge in the domain of Application Development during my job at Sigma Studio. Key responsibilities assigned to me at Sigma Studio were:• Requirements gathering and analysis sessions with customer and internal project teams.• Ensure project management standards are followed• Gathering of project data and making informed recommendations to the senior management.• Do extensive reporting on Microsoft Office (Word, Excel, PowerPoint and Project) for assessment of existing projects and for future reference.• Post-sales support, change management and dispute handling. Show less

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  Ericsson

  Jul 2014 - Aug 2015

  System Engineer

  At Ericsson, I was hired as a System Engineer. I worked a number of projects related to Network Monitoring and Remote Site Monitoring Systems on MS Mobilink account. Being in the Operations Support department I supported the PMO in setting up of a number of projects to compliment the effective monitoring of Mobilink's network. Once the projects were setup I was responsible to deliver support to the customer as per decided SLAs.Key Responsibilities and achievements are as under:• Communicating with the stake holders on the essential requirements and drafting related formal documents.• Communicating with design team and reviewing prepared designs.• Communicating with vendors, subcontractors, and owners.• Conducting project meetings, preparing and archiving meeting minutes.• Developing, managing & enforcing implementation schedule.• Providing L1 support to both internal and external customers.• Managing access lists and SOPs for access management.• Developing, monitoring and evaluating periodic (daily, weekly, monthly and quarterly) reports.• Communicating with the vendors on system upgrades and maintenance of the deployed systems. Show less

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  LocoPixel

  Sept 2015 - May 2016

  Service Line Manager

  Locopixel is a Pakistan based application development and implementation setup based in STP F-5 Islamabad. I worked here in the capacity of Service Level Manager. I delivered a number of high complexity products and managed multiple accounts.Key responsibilities included:• Leading the key phases of ITSM lifecycle i.e. Service Strategy, Service Design, Service Transition, Service operation and Continual Service Improvement.• Leading the requirements gathering and analysis sessions with customer reps and internal team leads. • Drafting, negotiating and finalizing SOW and SLAs with customers. • Project management of products in development and conceptualization stages. Taking care of all aspects i.e. planning, implementation, documentation and delivery.• Actively participating in service design phase for new services that company plans to develop. • Formulating service transition plans for deployment of our application based services in customer environment. • Change management, service continuity planning, Risk assessment and countermeasures planning.• Actively working on costing and payment schedules.• Finally, keeping the higher management completely in picture with the efforts being undertaken by the team. Show less

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  RingMD

  Jun 2016 - Feb 2017

  Manager Strategy Operations

  Worked at RingMD Pakistan in the capacity of Manager Strategy and Operations. My role started as an ITSM professional adapting the RingMD apps and products to the Pakistani ecosystem. Afterwards, my JD evolved to strategy formulations, partnerships and overseeing of core Operations of the company. Alongside the Country Manager and my Team, I formulated a complete marketing strategy to target the rural and Peri Urban localities of Pakistan. I was responsible for execution of this strategy that yielded more than 5000 tele-consultations in a brief span of 3 months with a very basic and cost effective infrastructure.I lead the setup of :1- Brick and mortar stores/ customer experience centers. 2- An enabler network of local youth enabling teleconsultations for uneducated rural folks.3- A team of full time and part time doctors using our platform to deliver primary and tertiary healthcare. 4- Partnerships and synergies with medical testing labs, pharmas, hospitals and ISPs.At RingMD Pakistan, I lived my dream of disrupting the draconian norms in healthcare sector of Pakistan via my Specialty which is Information Technology Service Management(ITSM). I wish the company all the success in its domain of operations. Had a wonderful experience here! Show less

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  PTCL.Official

  Mar 2017 - Oct 2018

  Manager PMO Digital Services

  Worked in PMO Digital Services HQ team. Key responsible for E2E delivery of strategic corporate projects. Nationwide portfolio spanning all 17 regions.Key duties:• Project rollout plan preparation and execution.• Managing geographically spread out CFTs to deliver above par customer experience. Presenting progress dashboards to CXOs on a fortnightly basis.• Leading project Rollouts from feasibility to rollout to customer acceptance to billing and finally handover to ops. • Perfecting Digital Services products and solutions, with continuous upgrades arising out of custom requirements in individual projects.(36 digital products)• Budget loading to revenue booking. CAPEX management for corporate and digital services projects.• Automation and standardization of key business processes. Creation of automation tools in sale management, deployment tracking and customer complaint management.• Projects in Connectivity, Managed Services, ICT and Digital arenas. Key ventures listed below:Private sector: HBL, NBP, UBL, BAHL, BOK, Meezan bank, SCB. Unicorn PrestigePublic Sector: MOI, HEC, NRSP, Election Comission(GE-2018), FC, UNDP, Managed Wifi for PITB, KPK govt. KPITB.Had an amazing and humbling experience in this Tech Giant! will always be a well wisher for PTCL. Show less

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  Jazz

  Oct 2018 - Jan 2020

  Expert Digital Products & Solutions

  Worked at Jazz Pakistan in the capacity of Expert Digital Products and Solution. I was a part of the Digital team, responsible for the Digitization drive through rollout of Digital products in GSM and MFS arenas.Key Products and initiatives: 1. Jazz World Selfcare and lifestyle platform for consumer and corporate customers: • Joined at the stage of contract finalization and rolled out the first app build.• Prepared the Digital Channels strategy for 2019 for Jazz Digital Channels.2. AI Powered Chatbot for digital and retail touchpoints: • Prepared the complete scope of AI based chatbot for inclusion to all customer touchpoints.• Carried out the RFP till contract finalization and initiated development.• Rolled out the POC on JW app.3. Robotic Process Automation: • Prepared the complete scope of Robotic Process automation to remove dependency on manual work on repetitive tasks. • Carried out the RFP till contract finalization and initiated development. Show less

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  Khushhali Microfinance Bank Limited

  Jan 2020 - Aug 2022

  Manager Products(Unit-Head)

  Working as the Unit Head Products, managing product program and digitalization of the organization. Responsible for developing, managing and innovating lending, savings and insurance products & their lifecycles. Conduct market research, identify new business streams, generate product requirements and design product offerings based on market insights to lead the Bank towards higher & sustainable profitability. Lead the digitization of key business processes with the support of functions.Strategy Development & Execution:• Develop and implement product strategies & road map for lending, savings and insurance consistent with the Bank’s vision, business & marketing plans.• Conduct Impact assessment of Product offerings on target segment groups and report back to the shareholders. Market Research & Development:• Design market research projects to determine customers' needs and assess customer attitudes to current product range & new products.Product Lifecycle Management:• Monitor the product throughout its lifecycle from concept to launch & afterwards, across all product lines.• Lead and develop product portfolio review roadmaps for all products in conjunction with Distribution Network, sales figures, marketing plans, Feedbacks & organic/Inorganic growth.Key Projects:• Empowering Farmers through Digital Agri-Finance (IFC – World Bank Group)• Loan Origination System and Sales Force management via mobility and automation.• Housing Business diversification.• mobile banking platform migration to Temenos Infinity • Electronic Warehouse Receipt based Financing program design and implementation Show less

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  Telenor Microfinance Bank Limited

  Aug 2022 - now

  Director - Digital lending

  Leading the Digital Productive lending stream. Working on setting up efficient and profitable models to serve purpose tied/Productive financing needs of target segment.