Pooja Soni

Experience

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  Jindal Pipes Ltd.

  Sept 2011 - Mar 2012

  Marketing Research Associate

  • Conducted market survey, using questionnaires, face-to-face interviews, and telephone interviews to gather information from customers.• Compiled data to understand the market demand and the competition and to evaluate the company’s strengths and weaknesses.• Measured customer satisfaction with Jindal products. • Created a SWOT analysis for presentation to leadership and as part of the project, presented the results to the leadership team.• Provided information that proved instrumental in converting three potential clients into key accounts. Show less

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  Computational Sciences Experts Group

  Jan 2014 - Jun 2014

  Business Manager

  • Produced and updated marketing materials like the company brochures and media.• Promoted technical blogs and articles on social media and leading automotive/aerospace magazines. • Managed design and launch of the CSEG website.• Created marketing campaigns using web marketing tools on LinkedIn and WordPress.• Established and improved client communications and coordinated participation in technical conferences that helped initiate new client contacts through networking.

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  Cummins Inc.

  Jun 2014 - Jun 2016

  Customer Support Excellence coordinator

  Managed customer loyalty metric/Net Promoter Score for a global CES business unit for Cummins. Supported the annual NPS survey process; used Allegiance tool to collect, organize, and maintain contact and survey data for each client and to conduct insight analysis on customer voice.• Conducted competitor benchmarking and analysis and presented action plans based on growth insights to leadership. • Held cross-functional workshops aimed at helping functional owners identify opportunities for process and system improvement based on the analyses data gathered from the NPS results. The efforts of the cross functional teams helped move the NPS score from 11 in 2014 to 22 in 2016.• Categorized client comments by theme to generate strategic insights that helped generate executable action plan for improvement in our customer touch points.• Maintained NPS database and owned the percentage “customer service excellence (CSE) trained” metric for the CES business. Executed the leadership team goal of having 100% CSE trained workforce. Show less

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  ActionCoach - Business and Executive Coaching

  Jun 2017 - Oct 2019

  Marketing Coordinator
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  University of Louisville College of Business

  Nov 2020 - Sept 2022

  • Internship Manager for Graduate Programs

    Jan 2021 - Sept 2022

  • Program Coordinator Senior

    Nov 2020 - Jan 2021
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  CGI

  Sept 2022 - now

  • Senior Business Analyst

    Jul 2024 - now

  • Business System Analyst

    Sept 2022 - now