Marcella Tagliani

Experience

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  L’Italica – RAS S.p.A.

  Jun 1989 - Aug 1991

  Analyst programmer

  I acquired a good knowledge of development methods and good knowledge of application and database modelling and a knowledge of SQL.language. I Analysed and developed procedures and programs Cobol/DB2/CICS to transform a DL1 database into a DB2 Data base. I participated in the design of the RCA DataBase.(R.A.S. S.p.A. is an Insurance company (Allianz group))

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  Roche S.p.A.

  Jul 1994 - Oct 1997

  System and DB Administrator

  Unix HP workstationsand server administratorSAP and Oracle database administratorLotus Notes AdministratorCo-ordinated in Italy, the “Process and Information Management” international project that involved 20 people.Additional responsibility: I was the point of contact (reference person) for 30 people that worked in a Macintosh environment (Application and Infrastructure Manager).(Roche S.p.A. is a multinational Pharmaceutical company.)

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  E.D.S. S.p.A.

  Nov 1997 - Apr 2001

  Application Manager

  EDS S.p.A. is leader in outsourcing services.Customer Xerox: Xerox is a multinational company and outsourced the entire IT department (Application, Infrastructure and Telecommunication area) to EDS.As Application Manager, I ensured that quality service was being provided, full customer support including data search, report creation, local and central applications developed, and customized. Statistics and reports for Xerox Information Manager (Service Level Agreement, Time Sheet, Timing Projects, SLA….).Established the rules to improve efficiency. Controlled that the work in progress. In Xerox I used TTM methodology (time to market) to follow important projects like Year 2000 Conversion, migration from legacy systems (IBM environment) to the Oracle Application environment. Also the implementation and customisation of the Xcalibur system for marketing. Show less

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  Servizi ICT S.p.A. (EDS S.p.A.)

  May 2001 - Oct 2001

  Program Manager

  Took care of the management and development of the projects assigned to me.Communication of project status with the user community and managing the project budget were the major responsibilities. This included solution definition for the process and the system. (Servizi ICT is an EDS company that manages Customer ENI Group)

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  Abla S.p.A.

  Nov 2001 - Jan 2003

  Program Manager

  My role was to take care of the management and the development of the projects assigned to me including the contractual aspects and the management of the contact with the providers.Organise and coordinate the work of the development project team(s).Report to the Management on the status of projects and advise them on the actions to be taken.Monitor and coordinate the state of the project until delivery.Make sure that the work in progress is on-time and cost-effective, and to verify the result.Prepare the documents related to the development projects to be submitted to the project board and the programme board.Contribute to team synthesis and establish rules to improve our efficiency. (Abla S.p.A is focussed on advanced outsourcing services and production of a new generation middleware for Contact Management Systems, multimodality, and CRM) Show less

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  TXT e-solutions S.p.A.

  Feb 2003 - Oct 2003

  Support Service ( 7*24) Manager

  Took care of the management of the team assigned to me.This included solution definition for the process and the system. Organise and coordinate the work of the support team(s). Ensure that quality service was being provided, full customer support (server farm - housing and hosting)

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  H3G

  Nov 2003 - Aug 2005

  •Managing defect: opening to vendor, tracking, & escalation (from analysis to resolution)•Assures defect acceptance criteria before the start of technical analysis•Reporting and Logging of Communication pertaining to Defect•Obtaining updates and notification from vendors and Opcos•Assisting Countries obtain work-arounds/releases/patches•Planning defect resolution with Vendor •Communicating all information to Opco Operations Team•Measure Vendors’ SLA•Coordination of teams involved in the S&M chain Show less

  • Program Manager (PMO, Budget & Control)

    Oct 2004 - Aug 2005

  • Provisioning e Mediation Global Support Unit Manager

    Nov 2003 - Oct 2004
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  Vodafone S.p.A.

  Sept 2005 - Sept 2007

  Account Consultant (Demand Management - Process Support)

  Sep 2005 – Sep 2007: Account Consultant: Demand Management & Process Support (Consultant Etnoteam S.p.A) / Vodafone S.p.A.My role consisted in taking care of the Requests of Internal Clients (Financial & Management Accounting, Planning & Control, Customer Care, Supply Chain Management, Consumer Sales Administration, Commercial Logistics, Commercial Purchasing) as to budget, prioritize, design, monitor and coordinate the project state until delivery as well as to report to Vodafone Demand Management and to internal clients on the status of projects, advising them on the actions to be taken. Show less

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  NordCom S.p.A

  Oct 2007 - Feb 2013

  Project Manager Consultant

  Strategic Consulting in sanitary context.Oct 2007 – Feb 2013: Project Manager (Consultant NordCom S.p.A) / Lombardia InformaticaLombardia Informatica S.p.A. had the most exhaustive and structured e-health project in Italy.My role consisted in taking care of the integration and connection of all healthcare information and services in three public hospitals with the healthcare Information system (CRS-SISS). The CRS-SISS project is a tool for the integration and connection of all healthcare information and services, it provides new modes of communication between healthcare providers and patients. The SISS is an IT platform that connects general practitioners, primary care pediatricians, ASL, Hospitals, Pharmacy, Citizens and all the healthcare facilities of the Lombardy Regional Authority in a network, thus establishing a single IT system that gathers, stores and makes available to authorized healthcare providers all administrative data and clinical information of each patient by means of the Electronic health record. Show less

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  AlmavivA S.p.A.

  Mar 2013 - May 2014

  Project Manager Consultant

  Mar 2013 – May 2014: Project Manager (ALMAVIVA S.p.A) / Lombardia InformaticaI worked as a consultant in Lombardia Informatica S.p.A. on behalf of Almaviva S.p.A as project manager, I was involved in projects related to the management of healthcare for the Lombardy Region

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  ICTeam

  Jun 2014 - Feb 2021

  Senior Functional Consultant

  June 2014 - Feb 2021: Senior Functional Consultant (Consultant ICTEAM – Lutech Group) / Nexi S.p.A.)Nexi S.p.A. is a company that offers services and infrastructures for digital payment.Nexi represents innovative payment systems and includes all activities related to issuing and placing payment cards (Issuing) and accepting payments from merchants (Acquiring). Payment systems concern credit card transactions, prepaid cards and debit cards with management of the entire life cycle of issuing and accepting cards. In addition, the e-money area supports banks with product and service offers on new e-commerce, mobile, NFC etc. payment channels. The e-money area guarantees merchants the acceptance and management services of payments on the main world circuits such as VISA and MasterCard and national ones such as Pagobancomat. Provides Customer Care services and prevention and fraud management.I carried out a consulting activity in NEXI (ICBPI - CartaSì ) on behalf of ICTeam S.p.A (Lutech Group) as a FUNCTIONAL ANALYST and COORDINATOR of actors involved in analysis activities (analysis in the area of Credit and Debit Card - e-money payment, fraud management, CRM)I carried out functional analysis relating to initiatives planned by the customer with the drafting of relative documentation, I managed relations with other institutions within the institute for collecting the necessary information or for refining the requirements and coordinating the actors involved in the analysis activities. Show less

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  MICROERA - partner KPMG Group

  Mar 2021 - Dec 2022

  Senior Functional Consultant

  Mar 2021 – Dec 2022 - Senior Functional Consultant (Consultant MICROERA SRL - partner KPMG Group)I performed functional analysis relating to initiatives planned by the CSI customer with the drafting of related documentation (collection of necessary information and refinement of requirements), I managed relationships with developers of various companies. CSI is the IT company of Regione Piemonte. In CSI we used the AGILE methodology and worked in close contact with development and test teams. The team was confronted daily in order to obtain a full sharing of objectives and results. I carried out control tests and supported the business during the UATs.I took care of the progress reporting activities.The project which was developed was related to the “Covid platform”. There are several web applications related to each other, they are used by various actors (such as ASL staff, general practitioners and hospitals, RSA structures, mayors, citizens). They are applications for pandemic management, for example reservations, appointments, vaccinations, information on trends of the pandemic with the production of reports to be sent to the Ministry of Health. Show less

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  ICTEAM -Lutech group

  Jan 2022 - Mar 2024

  Senior Functional Consultant

  Jan 2022 – Mar 2024 - Senior Functional Consultant (Consultant ICTEAM – Lutech Group)At the Lutech Group I have worked in diverse projects. During the period from May 2023 until Mar 2024, I worked in support of the SKY Martech area (marketing technology), I worked on the BigData2.0 project in the phases of feasibility analysis, technical analysis, testing, and putting into production the various streams of the project. I've also met requests for "change" and worked on other projects with the production of high-level documents (feasibility analysis). Furthermore, I coordinated the production of Low-Level documents (technical analysis).During the period running from September 2022 to April 2023, I carried out activities in various areas of measurement of the return on capital invested in the company (Roi Delivered, ROI perceived), product analysis, Customer Experience, and evaluation of customer loyalty.Lastly, from January to September 2022, I performed a consulting activity in NEXI S,P.A. on behalf of ICTeam S.p.A (Lutech Group) as a FUNCTIONAL ANALYST and coordinator of actors involved in analysis activities (analysis in the area of Credit and Debit Card - e-money payment, fraud management, CRM). I carried out functional analysis relating to initiatives planned by the customer with the drafting of relative documentation. The subject of the project was: "Adaptation of supervisory reports to Banca di Italia. Show less

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  Single-Digit s.r.l. (Evolution Tech - Almaviva)

  Apr 2024 - now

  Senior Analyst

  April 2024 - CURRENT: I carry out a consultancy activity on behalf of Single-Digit s.r.l. (Evolution Tech - Almaviva) as a FUNCTIONAL ANALYST. I follow, for the client Wordline Merchant Services Italia S.p.A., the project “Target Acquiring Platform”. Wordline Merchant Services Italia is a company that offers services and infrastructures for digital payment.The TAP project aims to replace the “Italian” processor with the group processor for Acquiring POS and eCommerce services.