Deep Bhatt

Experience

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  MACHHAR POLYMER PRIVATE LIMITED

  Sept 2017 - Dec 2020

  Customer Data Analyst

  ● Exhibited exceptional written and verbal communication skills to represent company with professionalism. ● Employed data analysis tools to extract actionable insights, facilitating data-driven decision-making and enhancing strategies and outcomes.● Isolate, reproduce, and analyze complex technical issues for prompt resolution.

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  OCAS

  Aug 2022 - Dec 2022

  Machine Learning Enginner

  ● Developed expertise in developing Large Language Models using Spacy, Hugging Face, and APIs of ChatGPT● Gained experience in Data Modeling and Database Design, ETL processes, Big Data Technologies, Cloud Computing, and programming languages like Python, Java, Scala, and SQL● Equipped with skills in designing and implementing efficient and scalable data pipelines and automating data-related processes.

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  DependableIT

  Feb 2023 - Jan 2024

  Desktop Support Analyst Teer 2

  ● Actively collected and analyzed customer feedback to identify recurring issues and pain points. Maintained a detailed log of customer interactions, categorizing feedback and technical issues. ● Provided technical support to ensure the smooth functioning of desktops,servers, and peripheral devices. ● Troubleshoot software and hardware issuesto minimize downtime and enhance user productivity. ● Monitored and responded to IT support tickets in a timely manner, maintaining high customer satisfaction ratings Show less

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  Innovasea

  Jan 2024 - now

  Technical Support Specialist

  ● Delivering top-tier technical product support via phone, email, and in-person interactions to ensure the global customer base achieves success with Innovasea products.● Working closely with R&D, Operations, and Repair teams to troubleshoot customer equipment issues.●Tracking and meticulously documenting customer issues and solutions using Salesforce CRM, ensuring thoroughness and accuracy in records.●Contributing to the development of product user manuals and the customer knowledge base to empower customers for self-service.● Collaborating across departments to utilize support case resolution insights for continuous improvement programs, product development initiatives, and customer education efforts.● Being available for evening, weekend, and holiday hours as needed to provide timely support to our global customer base.●Occasionally traveling to customer field sites to provide hands-on technical support. Show less