Sarah Cluff

Experience

• 

  Northern Sydney Area Health Service

  Apr 1995 - Oct 1996

  Administration Manager, Information Division

  • Managed the annual budget development and review: capital and operating.• Administered the purchasing functions of the Division including request for tender and quotation schedules.• Maintained document management and control.• Developed policies and procedures, both Human Resource and Administrative.• Managed the recruitment, selection and appraisal processes.• Coordinated minor capital works in the form of ad hoc projects.• Coordinated facilities management, refurbishment and repairs. Show less

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  Northern Sydney Health

  Oct 1996 - Oct 1998

  Business Manager, Information Services Northern Sydney Health (NSH)

  • Implemented a new Telecommunications System for the Division including call centre management software. Benefits achieved included the ability for the Division to maintain statistics, reduce wait time, manage customer expectations, improve performance and increase customer satisfaction.• Designed and implemented Cost Transfer for the Division’s products and services. Benefits achieved included enabling the organisation to gain greater understanding of the true cost of information technology, manage their budgets and demand/usage more effectively and remove and/or restructure services that were not cost effective.• Implemented a Human Resource Information and Rostering system (ProAct) for the Division and Online Requisitioning (Oracle Materials Management). Benefits achieved included greater visibility and control of rostering, effective coordination of leave and efficient, online and controlled purchasing processes. Show less

• 

  Northern Sydney Area Health Service

  Aug 1997 - Oct 1997

  A/Service Centre Manager, Information Division

  • Managed Human Resource, Industrial Relations and Occupational Health and Safety issues.• Planned and authorised rotating shifts and after hours support claims.• Resolved significant client incidents escalated by Service Centre Staff.

• 

  Northern Sydney Area Health Service

  Oct 1998 - Jul 1999

  Business Services Manager, Information Services Northern Sydney Area Health Service (NSAHS)

  • Implemented a Telecommunications Management Tool, EBS (Electronic Billing System) at Royal North Shore Hospital and for progression to Area Hospitals. Benefits achieved included the availability of information, breakdown of large telecommunications bills, ability to transfer costs correctly to hospital departments, greater visibility for managers regarding telecommunications usage and the ability to manage costs more effectively.• Developed, implemented and documented business processes and procedures for the acquisition and installation of all software, SOE PC’s, printers and peripherals for Northern Sydney Area Health Service (both new and upgrades). Benefits achieved included the provision of a clear and documented process for staff and internal customers replacing or purchasing new PC’s, successful customer expectation management and reduced installation and delivery times. This contributed to another project which involved developing a system for measuring and reporting service levels for PC acquisition and installation.• Developed and implemented an Asset Tracking and Management system for Northern Sydney Area Health Service software licences, PC’s and printers including warranty and repairs. Benefits achieved included reduced turnaround time for hardware repairs, consolidated information regarding warranty and greater control over software licensing. Show less

• 

  Suncorp

  May 2000 - Sept 2000

  • Provided project management support to two project directors.• Liaised with internal Suncorp Metway clients.• Managed project timelines and schedules.• Implemented a document management system.• Created and maintained a Project Administration Handbook.• Liaised with Suncorp Metway Executives regarding the project and in prepared for Steering Committee meetings.• Managed Finance for the project. • Managed communication with high profile banking clients to clarify details and build customer relations.• Maintained various databases including MS Access, Infinity and OPICS.• Reported to management daily on project status and statistics.

  • Project Administration Officer, Customer Relationship Management and OneSource Project – Suncorp Met

    Jun 2000 - Sept 2000

  • Project Officer, Operations and Financial Markets Services

    May 2000 - Jun 2000
• 

  Moreton Hire

  Nov 2000 - Apr 2002

  Administrator – Moreton Hire

  • Managed the design, development and implementation of a Customer Relationship Management (CRM) System and redesigned business processes to improve efficiency and coordination of geographically dispersed sales teams. This involved creating and conducting a Client Survey to capture both qualitative and quantitative data relevant to Moreton Hire’s performance and gathering requirements including identification of "As Is" and "To Be" business processes and systems and documentation of same. Benefits achieved included streamlined processes, eliminated duplication in client contact and generated repeat business for the company. Show less

• 

  Crossroad Distributors

  Jun 2002 - Sept 2008

  Copyright Coordinator/Office Administrator

  • Managed the successful development and implementation of an interface between a newly installed commercial off the shelf system (Label Copy) and the Australian Performing Rights Association Copyright Management System (CMS) to meet legislative requirements. Benefits achieved included significant time and cost savings for Crossroad and this enabled the company to bid for and win additional contracts.• Developed and implemented a database which reported sales margins for product lines and provided statistics and status of consignment sales. Benefits achieved included the ability to make accurate and timely decisions regarding the addition of new or removal of poor performing product, provision of quality and timely information enabling the review of marketing strategies and measurement of consignment sales to determine their effectiveness. Show less

• 

  Queensland Health

  Sept 2008 - Feb 2013

  • Coordinated, led and managed a geographically dispersed and multi-disciplinary project team of up to 45 staff.• Managed the test, configuration and implementation of the BreastScreen Queensland (BSQ) Picture Archive Communication System (PACS) and transition to operation at 53 sites across Queensland.• Provided advice, guidance and mentoring for project staff.• Managed and engaged both internal and external stakeholders.• Reported (monthly and quarterly) on the project Spend Plan and Budget to $32M.• Planned, managed, monitored, tracked and reported on project outcomes to the Project Director and Project Board.• Presented to the Project Board as required.• Managed multiple Requests for Change (RFCs) according to the ICT Governance framework including the delivery of key project documentation.• Managed environment builds for the PACS Test, PAT, Training and Production environments at 53 sites including the Enterprise and Disaster Recovery Data Centres, 11 Server Rooms, 11 BSQ Main Screening and Assessment Services and 29 BSQ Satellite Sites. Show less • Provided leadership, coordinated and mentored a team of 6 Principal Project Managers and 13 Project Staff.• Managed Human Resources for the project including recruitment, induction/orientation, performance appraisal, training and development.• Liaised with and presented to the Program Management Office (PMO) regarding methods and tools used for the project.• Designed and developed the projects Product and Work Breakdown Structures and Workbook for over 400 project products.• Managed procurement for the project including Vendor Contract (GITC), Requests for Proposal and Work Packages.• Managed and monitored risks and issues, providing monthly reports to the Project Board. • Developed, monitored and reported (monthly and quarterly) on the project Spend Plan and Budget to $32M.• Asset and Configuration Management.• Development, management and tracking of the Project Schedule.• Authored key project documentation including the Business Case, Master Project Plan and Stage Plans.• Presented to the Project Board as required.• Provided input into Benefits Realisation Plan.• Implemented project management best practices using the PRINCE2 Methodology, Project Management Body of Knowledge (PMBOK) and the Project ICT Governance framework. Show less • Managed site work and refurbishment of over 60 Rooms (Mammography, Clinical and Radiology Reading Rooms) across Queensland.• Managed the implementation of Digital Mammography equipment at 30 BSQ sites across Queensland. • Engaged, negotiated and coordinated project stakeholders.• Gathered requirements including site needs assessments to identify "As Is" and "To Be" business processes and documentation of same.• Obtained key performance indicator measures and conducted surveys and interviews with BSQ Stakeholders to assist in the documentation of benefits realisation.• Developed key project documentation. Show less

  • A/Principal Project Manager, Health Technology

    Jul 2011 - Feb 2013

  • Senior Project Officer - BSQ Digital Program

    Apr 2010 - Jul 2011

  • Project Officer, Implementation - BreastScreen QLD Digital Project

    Sept 2008 - Apr 2010
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  Department of Education, Training and Employment

  Oct 2013 - Jul 2015

  Administration Officer
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  Churches of Christ in Queensland

  Aug 2015 - now

  Project Manager

  Project Management for the implementation of the following systems:Enterprise Risk Management (current)Financial Systems UpgradeResidential Aged Care and Retirement Living Billing System UpgradeResidential Aged Care Clinical System including Medication Management