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Joel Mathew Philip

Joel Mathew Philip

Customer Service Team Lead

Followers of Joel Mathew Philip418 followers
location of Joel Mathew PhilipLawrenceville, Georgia, United States

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  • Timeline

  • About me

    Little Caesars Software Engineer | WGU MBA Graduate | Presidential Member at NSLS

  • Education

    • Crescent College Comprehensive SJ

      2012 - 2017
      High School Diploma

    • Western Governors University

      2022 - 2023
      MBA, IT Management

      - Relevant Course Work: IT Project Management, IT Strategic Solutions, Accounting for Decision Makers, Data-Driven Decision Making, Global Economics for Managers

    • Kennesaw State University

      2020 - 2021
      Bachelor of Science - BS Mechatronics Engineering 3.61 GPA

      - Graduated December 2021 with Honors- Relevant Course Work: Intermediate Programming (MATLAB, C++ & Python), Design Graphics (SolidWorks), Instruments & Controls (Ladder Logic), Robot Analysis (ROS System)

    • University of Limerick

      2017 - 2019
      Electronic and Computer Engineering

      - Relevant Course Work: Digital Systems, Java Programming, Communications & Network, Engineering Mechanics- Transferred to Kennesaw State University at the end of Sophmore year

  • Experience

    • McDonald's

      Jul 2019 - Nov 2020
      Customer Service Team Lead

      • Maximized store efficiency by partnering with other Crew and Managers to meet target goals and to receive the “Fastest drive-thru in Cobb County” award. • Expanded restaurant sales by undertaking and directing a variety of special large-scale events and dinners for the local community. • Boosted food quality and delivery timing by training 7 new staff members and enhancing their work mindset by providing them with the right support.

    • Walmart

      Nov 2019 - Sept 2021
      Assistant Front-End Team Lead

      · Improved customer response for front-end operations by training a team of 5 employees in the use of Self-Checkout equipment, safety, and fostering a productive work environment.· Increased store work efficiency through strategic staff scheduling and delegation to optimize front-end tasks.· Reduced customer waiting time by actively monitoring machine operations, adjusting controls, and maintaining optimal speeds.

    • Manhattan Associates

      Jan 2022 - Feb 2024
      PSO Software Implementation Consultant

      • Configured inbound and outbound warehouse management flows for multiple clients, leading configuration sessions for effective client collaboration.• Developed and executed comprehensive test scripts, ensuring the quality of extensions, and prepared detailed configuration documentation.• Triaged reported issues by leveraging tools like Postman and Kibana to analyze technical logs, identify root causes, and collaborate with technical teams to test and propose effective solutions.• Utilized REST APIs for comprehensive testing and configuration, adeptly developing automation scripts to optimize workflows, and elevate the overall efficiency of test cases.• Monitored and managed issues proficiently through Salesforce and Jira to deliver timely updates on the status and progress of cases to ensure effective resolution.• Conducted training sessions for new associates on warehouse management flow, assisting with data creation and configuration setup for testing. Show less

    • The National Society of Leadership and Success (NSLS)

      Nov 2023 - now
      Presidential Member

    • Little Caesars Pizza

      Mar 2024 - now
      Software Engineer

  • Licenses & Certifications

    • Foundations of Leadership Certificate

      The National Society of Leadership and Success (NSLS)
      Jan 2024

    • Basics of PLCs

      Siemens
      Jun 2021

    • Orientation and Leadership Training Certificate

      The National Society of Leadership and Success (NSLS)
      Oct 2023

  • Honors & Awards

    • Awarded to Joel Mathew Philip
      WGU Excellence Award Western Governors University Aug 2023 Awarded for Data-Driven Decision Making
    • Awarded to Joel Mathew Philip
      Dean's List Spring, Summer and Fall Semesters 2021 (top 12% of students in university) Kennesaw State University Dec 2021
    • Awarded to Joel Mathew Philip
      Dean's List Summer Semester 2020 (top 12% of students in university) Kennesaw State University Sep 2020
    • Awarded to Joel Mathew Philip
      Walmart Employee of the Month Walmart Feb 2020
    • Awarded to Joel Mathew Philip
      Kemmy Business School Junior Cert Business Award (top 5% of students nationwide) University of Limerick Sep 2015
    • Awarded to Joel Mathew Philip
      Trinity College Grade 5 Electronic Keyboard Certificate Trinity College Jun 2013

  • Volunteer Experience

    • Tutor

      Issued by Local Community on Sept 2017
      Local CommunityAssociated with Joel Mathew Philip