Steve Pang

Experience

• 

  Pacific Internet

  Apr 2004 - Mar 2006

  Technical Support Executive
• 

  StarHub

  Apr 2006 - Dec 2020

  Senior Manager

  SHARED INFRASTRUCTURE, IP SYSTEM & INTEGRATIONSpearheaded up to 18-person team that orchestrated shared infrastructure for Starhub’s Mobile, Residential, Enterprise, and TV businesses to support yearly subscriber growth during tenure.Provided leadership across Data Centre & On-Prem Cloud Infrastructure, Network & Security Infrastructure, Device Management, and Internet Systems & Services. Managed SGD multi-million annual budget across infrastructure upgrades, operations & maintenance, and strategic solutions.Fronted regulatory audits and ensured compliance to regulations on critical systems and security infrastructure.Upheld infrastructure with geographical redundancy backed by business continuity process (BCP) skillsets to sustain near-100% uptime and achieve aggressive SLA to rejuvenate systems.Fully virtualized critical systems infrastructure through consolidation with geographical active-active setup that improved productivity, service provisioning, product rollouts and reduced significant operating costs.Deployed SmartHub project that furnished analytics on Residential subscribers’ surfing trends and enabled cyber security monitoring.Rolled out software-defined storage technology to facilitate timely migration to new data centre with zero service disruption, achieving commendable cost savings by avoiding lift-and-shift approach.Optimized subscriber traffic that improved customers’ surfing experience and eliminated caching technologies, while saving material annual operating costs.Initiated service quality management (SQM) platform to gather Residential network data and telemetry information through all the household Customer Premises Equipment (CPE) for Robotics Process Automation (RPA) and facilitate call agents’ troubleshooting.Instituted parental control service for Residential and Mobile subscribers on common DNS platform, saving considerable operating costs from technology consolidation. Show less

• 

  Singtel

  Jan 2021 - now

  Associate Director

  Jan 2023 - Present. NETWORK & SECURITY INFRASTRUCTUREJan 2021 - Dec 2022. NETWORK & CLOUD INFRASTRUCTURELed 30-person team to deliver group-wide IT capabilities across multiple business lines including telco cum internet services provider Singtel and mobile virtual network operators.Facilitated multiple entities’ network access, reinforced security, and ease of connectivity across Network & Security Infrastructure and On-Premises Cloud Infrastructure.Managed SGD multi-million annual budget (comprising capex and opex) to deliver infrastructure transformation, security coverage, technology refresh, operations and maintenance, resource capitalization, and strategic projects.Generated significant cost savings via technology refresh that collapsed all obsolete networks and moved to SDN, including revolutionary use of technology in preparation for application migration to new data centres. Rejuvenated network security to comply with Infosec and Regulator rules & guidelines, as well as setting up dedicated Network Security team to focus on governance, remediation, projects, operations, and supporting security audits.Managed island-wide WiFi/LAN network technology refresh for the company in multi-phased project across several years.Rolled out new capabilities in IT network by consolidating servers & storage through tech refresh, establishing proper workflow that elevated operations efficiency, and improving security.Relocated corporate network connectivity for staffs from single headquarters location to multiple satellite offices in Singapore.Achieved cost savings by insourcing Network Operations team complemented by offshore operations team.Maintained extensive contacts and good vendor relationships with principal suppliers, distributors, and system integrators, striking win-win situations when negotiating new and renewal tenders. Show less