Ace W.

Experience

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  Ralphs Grocery Company

  Oct 2012 - Nov 2016

  Happy to share that as a former front-end manager, I was able to assist my fellow managers with register audits, cash loans, and customer assistance through Western Union. I also led engaging store huddles and made sure all our customers left highly satisfied. As I moved on to managing beer & wine, dairy, and grocery departments, my passion for delivering excellent customer service remained unwavering. Looking forward to exploring new opportunities where I can apply my skills and expertise." #customerexperience #leadership #retailmanagement Show less

  • Sales Manager

    Jan 2015 - Nov 2016

  • Courtesy Clerk

    Oct 2012 - Jan 2015
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  Whole Foods Market

  Nov 2016 - Nov 2019

  I am proud to have been a part of the Whole Foods Market team, where I assisted with shopping for orders, Amazon Prime orders, and served as a cashier, cashier's assistant, meat/smokehouse team member, and seafood team member. It was an honor to play a role in ensuring that customers received high-quality products and exceptional service. Thank you, Whole Foods Market, for the opportunity to be a part of such a wonderful organization." #WholeFoodsMarket #CustomerService #Teamwork #AmazonPrime #Seafood #MeatSmokehouse #Cashier Show less As a Store Support Supervisor, I work closely with Store Leadership and Floor Leads to ensure the smooth and successful operation of our establishment. My responsibilities include handling money, cashiering, safe counting, receiving, stocking, ordering, and providing exceptional customer service. In addition, I actively address various customer-related issues, such as sales, refunds, requests, appreciation, and complaints. I am committed to ensuring that our customers receive the best possible experience while contributing to the growth and success of our store. Show less As a floater, my role demanded an extraordinary level of proficiency and experience throughout the store. I was responsible for managing Bakery, Coffee and Juice, Grocery, Customer Service, Meat and Seafood, Specialties, and Prepared Foods. My high work ethic, team player mentality, and comprehensive knowledge of each team led to the creation of multiple floater positions at our store. I understood the importance of every team, which prepared me well for leadership roles. I later transferred to a brand new store where I assisted with the opening and was eventually promoted to Customer Service Specialist at 365 by Whole Foods Market. #workethic #teammplayer #leadership #promotions #WholeFoodsMarket Show less

  • Floater

    Sept 2019 - Nov 2019

  • Store Support Supervisor

    May 2018 - Sept 2019

  • Customer Service/Floater

    Nov 2016 - May 2018
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  Only Ace Media Group

  Aug 2019 - Mar 2025

  CEO and Founder

  Only Ace Media Group exists to uplift and empower underserved individuals, providing them with a home and a platform to create. We are proudly dedicated to our founders' father, who left us too soon and whose legacy lives on through our work. We strive to spread joy and love by capturing precious memories, and collaborate closely with our sister company AnnLove LLC to further this mission.

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  Apple

  Sept 2019 - Jan 2020

  Specialist

  Starting every day as a Specialist at Apple means greeting customers on the sales floor and providing exceptional customer service. From answering quick questions to checking on wait times, our team is committed to making every customer feel valued. As a Specialist, I love overseeing our customer queue and answering any inquiries about iMac, MacBooks, iPhones, and more. Plus, I have the opportunity to make transactions, returns/exchanges and even issue gift cards for old iOS devices. And when it's time to close up shop, we leave no detail behind. Everything from wrapping cords to cleaning devices is done with precision. It's an honor to be part of such a dedicated team committed to delivering excellence every day. #AppleSpecialist #CustomerService #Teamwork Show less

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  Bright Horizons

  Jan 2020 - Jan 2020

  Associate Teacher

  As an associate teacher dealing with preschool and kindergarten children, my primary responsibility is to ensure that they are being cared for and educated in a nurturing environment while their parents work. I take pride in providing a safe and stimulating atmosphere that encourages their growth and development. It is a joy to see these young minds flourish as they learn new skills and gain confidence in themselves. The work we do is challenging but incredibly rewarding, and I feel honored to be a part of these children's lives. Unfortunately my employment ended quickly due to Covid-19 closure. Show less

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  Wayfinder Family Services

  Jul 2020 - Jun 2021

  As a milieu lead, my top priority is to ensure the health, safety, and welfare of residents. Prompt and accurate incident reporting is critical, and I follow established protocols to do so. I also plan, organize, and supervise engaging milieu programs that promote the developmental abilities and skills of each child. Our team fosters a positive and supportive environment through various activities. Working alongside mental health clinicians, other supervisors, and social workers, we provide guidance and support to help youth with their unique needs. We strive to understand and support them in building independence while maintaining mutual understanding and respect. Our dedication and encouragement aim to make a positive impact in the lives of these young residents. Show less As a milieu counselor, I prioritize the health, safety, and welfare of our young residents. Working closely with mental health clinicians, supervisors, and social workers, I provide guidance and support to help youth navigate their unique and special needs.Our team creates an environment of positivity and encouragement, engaging in various activities such as swimming, basketball, and piano to help residents build independence while maintaining mutual understanding and respect. One day a week, we come together to cook and provide meals for the youth.I am diligent in promptly reporting any incidents according to protocols and procedures. Additionally, I assist in planning and organizing recreational sports and therapeutic activities that promote developmental abilities and skills for each resident.Through dedication and encouragement, I strive to make a positive impact in the lives of these young residents. Show less

  • Milieu Lead

    Sept 2020 - Jun 2021

  • Milieu Counseler

    Jul 2020 - Jun 2021
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  SoFi Stadium and Hollywood Park

  Apr 2021 - Apr 2022

  Guest Experience Representative

  I am passionate about delivering exceptional guest experiences, and have a proven track record of success at Hollywood Park venues, such as SoFi Stadium. I strive to create positive and memorable interactions with guests, and am knowledgeable about the layout, attractions, and procedures at the stadium & theater. I take pride in ensuring event ticket integrity, and am eager to contribute to creating incredible moments for guests.

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  AnnLove LLC

  Jun 2021 - Mar 2025

  Chief Executive Officer & Founder

  At AnnLove, we strive to make an impact in our world and beyond. Our mission is to provide trendsetting streetwear at an affordable price, while also supporting students and at-risk youth in our community. We are dedicated to spreading our message of hope and inclusivity to countries like Peru and the United Kingdom and to make sure that our clothing is both fashionable and environmentally friendly. With us, you can make a difference and be part of a movement that encourages love, positivity, and creativity. All Love with AnnLove! Show less

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  Amway

  Aug 2021 - Feb 2024

  Business Owner
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  Gap

  Aug 2021 - Apr 2022

  Associate

  As a customer service representative, my focus was on engaging and connecting with customers, while providing them with knowledge to educate and inspire, and informing them of store promotions and our loyalty program. I used available omni channel offerings to ensure a seamless customer experience, and handle customer interactions courteously and professionally. On-the-job training provided procedural knowledge, and I supported sales floor, fitting room, check out, and back of house activities. My goal was to bring the brand to life for customers, boost brand loyalty, and maintain productivity. Show less

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  Los Angeles Rams

  Jun 2022 - Dec 2022

  50/50 Raffle Seller

  Working for the Los Angeles Rams Foundation, it is my honor to connect with passionate fans before and during game time. Not only do I have the responsibility to inform fans about the 50/50 Raffle and achieve sales goals, but I also ensure that the handling and distribution of raffle tickets are done with the utmost accuracy. Moreover, I am happy to answer any questions or inquiries regarding way finding or anything pertaining to the Los Angeles Rams Foundation's mission - a program that strives to support the Rams and their community outreach initiatives all year round. With every interaction I have with the fans, I strive to create an energetic and uplifting atmosphere. Let's go, Rams! Show less

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  Believe Beyond Wealth Group

  Aug 2022 - now

  Life Insurance Agent

  In the ever-evolving landscape of financial well-being, Believe Beyond Wealth is at the forefront, reshaping how people of color perceive and engage with financial literacy. Our team is not just an assembly of professionals; it’s a collective force dedicated to bringing about positive change, opportunity, and crucial financial knowledge within our communities and beyond.Our mission is to revolutionize the approach to financial well-being, transcending traditional financial services. We empower individuals and communities through comprehensive initiatives such as Financial Literacy Advocacy, Community Outreach, Youth Empowerment, Legacy-Building, and more. Show less

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  PHP Agency, Inc.

  Aug 2022 - now

  I passionately provide underserved communities, people, families, businesses, business owners, and individuals with the knowledge and skills to not only increase their financial literacy, but also create a secure legacy for their loved ones through insurance products. My goal is to empower people to become entrepreneurs, obtain a life license, and generate higher incomes. Furthermore, I strive to educate people on how to leverage their 9-5 and daily activities to create a more prosperous financial future. Above all, I prioritize equipping the younger generation with the resources they need to become more financially aware and committed. Show less

  • Director

    Jun 2023 - now

  • Insurance Agent

    Aug 2022 - Jun 2023
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  Warby Parker

  Sept 2022 - Oct 2023

  Sales Supervisor

  Warby Parker is dedicated to creating an efficient and inclusive retail environment. Not only do they offer exceptional product knowledge and style advice, but they are also constantly innovating to reinvent the glasses-shopping experience. As part of the team, employees are expected to lead by example and provide exceptional customer service. It's not just about sales, it's about creating a culture of respect and inclusion for customers and colleagues alike. Warby Parker is more than just selling glasses - it's a movement to change the way people think about eyewear. Show less

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  Los Angeles Rams

  May 2023 - Feb 2024

  50/50 Raffle Seller

  Working for the Los Angeles Rams Foundation, it is my honor to connect with passionate fans before and during game time. Not only do I have the responsibility to inform fans about the 50/50 Raffle and achieve sales goals, but I also ensure that the handling and distribution of raffle tickets are done with the utmost accuracy. Moreover, I am happy to answer any questions or inquiries regarding way finding or anything pertaining to the Los Angeles Rams Foundation's mission - a program that strives to support the Rams and their community outreach initiatives all year round. With every interaction I have with the fans, I strive to create an energetic and uplifting atmosphere. Let's go, Rams! Show less

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  Westwood Presbyterian Preschool

  Nov 2023 - Mar 2025

  Early Childhood Teacher
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  Amazon

  Oct 2024 - now

  Associate