Yemisi Osikoya

Experience

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  Equity Assurance Plc

  Sept 2011 - Dec 2013

  Marketer

  Roles . Sales of Company Insurance policies . Constant Follow up on existing customers for renewal Accomplishment .Consistently meet up with set Targets .Strong retainership of customers

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  GVA Partners Ltd

  Jan 2014 - Apr 2014

  Call Center Agent (MTN)

  Roles: Customer Management: Handling of complaints, requests and enquiries through dedicated helpline while ensuring satisfaction.Database Management: gathering of customer information and regular clean-up of data base.Accomplishments: Rated among top-performers with ’clean updates’.Consistently maintained a clean sheet of Quality Score with regards to customer interactions.

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  FirstBank Nigeria

  Nov 2014 - Jan 2016

  Customer Service Officer

  Roles. Attending to Customer's Enquiries, Requests and Complaints. Opening, Monitoring and Closing of accounts .Issuance of Chequebooks, Debit cards, and Statement of accounts to customers .Sending and responding to customers references .Preparation and sending of reportsAccomplishments.High performer, with strong commendation from management .Maintain a high Compliance and Control on all the bank's account opened .All tasks are carried out in line with the bank's laid down policies Show less

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  Letshego

  Feb 2016 - now

  Talent Acquisition and ManagementEmployee Induction and OnboardingEmployee Training and development Stake holder engagement and Relationship managementPayroll Administration Tax, Pension, and other statutory deduction ComputationEmployee Relations and WelfareLeave and Exit ManagementKeeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for statutory reports. Show less Roles.Processing new clients account, maintaining customer's account,implementing changes to existing accounts,and filing documents and other paperwork's.Responding appropriately to customers enquiries, inquiries and complaints if any.Booking of customers loans.Issuance of Chequebooks, Debit cards, and Statement of accounts to customers Accomplishments.Consistently improve customers satisfactions through expert resolutions of conflicts, issues and concerns. .Adheres strictly to regulatory, security and audit procedures. .Cross trained, and provide back up for other operations staff when needed. .Consistently commended by superiors for maintaining an outstanding record of accuracy, efficiency and professionalism.Successfully interacts with clients to generate repeat and referral business. Show less

  • HR Business Partner

    Dec 2023 - now

  • Branch Operation Supervisor

    Jul 2022 - Dec 2023

  • Customer Service Specialist

    Feb 2016 - Jun 2022