Kerissa Taylor

Experience

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  O'Currance Teleservices, Inc.

  Nov 2003 - May 2005

  Sales Representative

  Received incoming calls and converted them to sales. Created good rapport with customers and answered questions in relation to the product and how it could benefit their lives. Entered personal and payment information into the system. Stayed consistently in the top 10 % of sales.

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  Live Your Truth

  Apr 2006 - May 2016

  Remote Customer Service

  *Provided customers with answers to questions about products, accounts, and resolved any issues experienced. *Processed refunds and returns, data entry, email management, canceled/created accounts, processed payments and kept records.*Managed sales tables, money exchange and product inventory with positive customer interaction at various seminars and events. *Participated in meetings to create better and more effective response for customers. Took turns leading team meetings. Shared and implemented ideas for more efficient processes.*Worked from home*Managed own hours and invoices Show less

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  Essential Oils Academy

  May 2007 - Aug 2015

  Remote Owner Assistant

  *Assisted President/Founder in various projects online to create resources for company members and customers*Transcribed training calls, *Managed product sales and customer service at various events and seminars, *Data entry, record keeping, mail outs.provided customer service through emails and face to face interaction*Worked from home managing own hours and invoicing*Attended leadership, business and writing training

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  The HomeMade MOM

  Jan 2014 - Jan 2016

  MindSet Coach

  Helping women and youth reconnect with themselves, rediscover their joy, and know their purpose.

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  Taylor's Real Estate

  Feb 2014 - now

  Co-Owner

  Co-Owner and Manager of Rental homes and property. Provides rental homes at affordable prices and allows animals. *Responsible for contracts, applications, record keeping, and client relations. *Accounting

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  1984 Farms

  Jan 2016 - now

  Co-Owner

  *Office Manager for family run direct market farm*Manages all accounting and record keeping*Responsible for orders and fulfillment*Marketing*Runs farmers market stand*Customer relations*Social Media updates*Website updates*Customer emails*Inventory*Sales*Mentoring

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  Liberty Plumbing and Contracting, llc

  Nov 2017 - Nov 2018

  Schedule Manager/ Owner Assistant

  *Manages schedule and job details for 3 technicians and all the customers*Provides support for customers over the phone and through email*Assists owners with various responsibilities in running their business*Responsible for revenue and expense tracking for each job*Created and maintains efficient systems for filing and job status*Accounts receivable*Communicated with vendors to order job materials and tracking invoicing*Keeps track of job progress and needs*Lead team meetings and some trainings*Assists with webiste updates Show less