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Adriana Ureña

Adriana Ureña

Summer Camp Counselor

Followers of Adriana Ureña324 followers
location of Adriana UreñaAtlanta, Georgia, United States

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  • Timeline

  • About me

    Front Office Supervisor at the Waldorf Astoria Atlanta Buckhead

  • Education

    • Valencia College

      -
      Associate of Arts - AA General Studies/ Hospitality Management

    • University of Central Florida – Rosen College of Hospitality Management

      -

  • Experience

    • St. Ignatius School, Bronx

      Jul 2016 - Aug 2017
      Summer Camp Counselor

    • Universal Orlando Resort

      Aug 2018 - Mar 2019
      Sales Associate

    • Universal Orlando Resort

      Jun 2019 - Sept 2019
      Aquatic Attractions Lifeguard

    • Hilton Hotels & Resorts

      Sept 2019 - Mar 2020
      Hostess

      Spencer's for Steaks and Chop's

    • Cohen Law Group

      Nov 2020 - Jun 2021
      Legal Assistant

    • Hilton

      Jun 2021 - Dec 2022

      • Reservations Coordinator

        Jun 2022 - Dec 2022

      • Guest Service Agent

        Jun 2021 - Jun 2022

    • Waldorf Astoria Hotels & Resorts

      Dec 2022 - Mar 2024
      Guest Service Agent & Trainer

      -Provide a high level of luxury service and unforgettable experiences to guests, aligning with the FORBES standards. -Take ownership of and resolve guest issues.-Played a role in training and crosstraining team members within the FO department.-Ensure proper execution of tasks within the team.-Facilitate and present ideas to enhance team engagement in the workplace. -Actively participated in task force with the Reservations Department.-Cross-trained in the Pre-Arrival Coordinator role, enhancing my skills in room inventory, VIP guest arrivals, room billing, and SALT surveys. Group Experience:Virtuoso 2023Grand Getaways 2023MODEX 2023 Show less

    • Waldorf Astoria Orlando

      Sept 2023 - Sept 2023
      Group Reservations Coordinator

      Taskforce Complex- Signia by Hilton Bonnet Creek

    • Signia by Hilton Atlanta

      Mar 2024 - Apr 2025

      -Strong leadership, ability to comfortably work and communicate with senior leaders-Facilitate team member training meetings-Well versed in front office operations and solving guest issues as they occur.Group Experience:Jack and Jill 2024Bacardi 2024Sunbelt National Event 2024GE Aerospace Summit 2024

      • Finance Analyst

        May 2024 - Apr 2025

      • Front Office Supervisor

        Mar 2024 - Jul 2024

    • Waldorf Astoria Atlanta Buckhead

      Apr 2025 - now
      Front Office Supervisor

  • Licenses & Certifications

    • Rooms Sequence of Service

      Waldorf Astoria Hotels & Resorts
      Jan 2024

  • Honors & Awards

    • Awarded to Adriana Ureña
      Leader of the Quarter 2 Nomination - Aug 2025
    • Awarded to Adriana Ureña
      Golden Pineapple Award Nominee - Feb 2024
    • Awarded to Adriana Ureña
      Team Member of the Month - Oct 2023 "Adriana always goes above and beyond for guests. She provides exceptional service, leading with a warm and caring heart. She has a true passion for hospitality, and you can see it each and every time.She holds herself to the highest integrity, and is proud to take ownership when handling guest issues. She works incredibly hard to help her team where is needed, and make genuine connections with others. It's truly such a sight to see her work ethic, and I can see her path to greatness… Show more "Adriana always goes above and beyond for guests. She provides exceptional service, leading with a warm and caring heart. She has a true passion for hospitality, and you can see it each and every time.She holds herself to the highest integrity, and is proud to take ownership when handling guest issues. She works incredibly hard to help her team where is needed, and make genuine connections with others. It's truly such a sight to see her work ethic, and I can see her path to greatness unfolding. With a drive, passion and care as Adriana has, anything is possible." Show less

  • Volunteer Experience

    • The Waldy Commitee

      Issued by Waldorf Astoria Hotels & Resorts on May 2023
      Waldorf Astoria Hotels & ResortsAssociated with Adriana Ureña

    • Food Server

      Issued by Coalition for the Homeless of Central Florida on Mar 2023
      Coalition for the Homeless of Central FloridaAssociated with Adriana Ureña

    • Sod Placer

      Issued by Habitat for Humanity of Orange County on May 2019
      Habitat for Humanity of Orange CountyAssociated with Adriana Ureña

    • Summer Camp Counselor

      Issued by St. Ignatius School, Bronx on Jul 2015
      St. Ignatius School, BronxAssociated with Adriana Ureña

    • Volunteer UCF

      Issued by University of Central Florida on Oct 2022
      University of Central FloridaAssociated with Adriana Ureña