Deep Enrich
Prathik Kumar
Technical Support Intern
3000 followers
Hyderabad, Telangana, India
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About me
LSH Presales @HCLTech || PGP '23, IIM Nagpur || Strategy Intern - NMICPS TiHAN || Ex-Avaya || Ex-DXC Technology
Education
Vardhaman College of Engineering
2012 - 2016Bachelor of Technology (B.Tech.) Electronics and Communications EngineeringCarmel convent High school
2006 - 2010High School SSC
Indian Institute of Management Nagpur
2021 - 2023Master of Business Administration - MBA
Experience
Avaya
May 2016 - Jul 2017Technical Support InternResolving and troubleshooting issues (break/fix, licensing, logging in) of Avaya Aura Contact Center products AES, ACR/WFO through service requests and LAW chat, Networking, server administration in RHEL, Incident management, VOIP, change management, installation, maintenance, and patching, Service Request management in Siebel.
DXC Technology
Sept 2018 - Mar 2020ITO ConsultantAvaya
Apr 2020 - Jul 2021Technical Specialist
ClearExam
Sept 2021 - Nov 2021Digital Marketing - Live Project
TiHAN-IIT Hyderabad
Apr 2022 - Jun 2022Summer Intern - Strategy
Takshashila Consulting
Aug 2022 - Sept 2022Management Consulting Intern
HCLTech
Jun 2023 - nowSenior Management Trainee - Pre-sales
Associate Manager
Oct 2024 - nowSenior Management Trainee
Jun 2023 - Feb 2025
Licenses & Certifications
- View certificate
Google Analytics for Beginners
GoogleFeb 2019
- View certificate
AWS: Cloud Primer
DXC TechnologyJun 2019 
Certified Business Analyst Program
Phoenix GlobalSept 2021- View certificate
Linux for Absolute Beginners
UdemyJun 2019 - View certificate
Network Routing Fundamentals
Linux AcademyJun 2019 
Finance Essentials : Banking and Markets
FinShikshaDec 2021
Languages
- teTelugu
- enEnglish
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