Blake De Fries

Experience

• 

  Planet Cotton

  Jun 2011 - Aug 2011

  Graphic Design Intern

  -Worked with the art department to create designs for textiles and edit designs sent by customers-Overhauled storage of all designs from years of previous work and from many portfolios including the Naval Academy account.

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  Towson University

  Aug 2013 - May 2014

  Resident Assistant

  -Manage residents and build community to facilitate a healthy school year-Create events to build community and educate fellow students on specific subjects.-Document events as they transpire with detailed descriptions-Sign in guests to our check-in system to ensure building safety

• 

  Brewport Games

  May 2014 - Aug 2016

  -Produce custom artwork based on customer specifications and materials. -Direct weekly livestreams of tournaments and events held at our location to viewers around the world.-Provide customer service and sales services amongst a highly diverse and passionate customer base

  • Retail Associate

    May 2014 - Aug 2016

  • Stream Lead

    May 2014 - Aug 2016

  • Graphic Artist

    May 2014 - Aug 2016
• 

  Legends Comics and Games

  May 2014 - Aug 2016

  Intern

  -Worked with the owner to promote the store and upcoming events through marketing materials and advertisement.-Categorized inventory for quicker access for sales.-Rearranged store layout for best ease of sales as well as maximizing space for customers to move around.

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  MetaGenes, Inc

  Jul 2014 - Aug 2020

  -Manage small staff of technical support associates for a dietary hardware device in conjunction with a proprietary software. -Maintain interaction between our community from all over the world and company by answering questions, support tickets and through regular article posts and updates.-Confer with co-workers around the world to ensure we are listening to our customers feedback and growing with our market.

  • Technical Support Manager

    Jul 2014 - Aug 2020

  • Co-Owner

    Jul 2014 - Aug 2020
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  Glory Days Grill

  Apr 2015 - Aug 2020

  -Coach staff of servers, bartenders, support staff and kitchen staff to effectively run a restaurant through high tension moments, as well as during lulls. -Actively part of the hiring, on-boarding and training processes -Maintain important electronics within the sports bar to ensure proper functionality of all equipment to maintain customer satisfaction during their stay with us.-Handle customer complaints and inquiries in the moment to maintain customer satisfaction and pleasant experiences within our store. -Convey information between guests and staff, as well as in between staff departments to maintain order and efficiency. Show less

  • Team Lead

    Aug 2018 - Aug 2020

  • Head Of Training

    Jul 2018 - Aug 2020

  • Bartender

    Apr 2015 - Aug 2020

  • Server

    Oct 2014 - Aug 2020

  • Server Trainer

    Apr 2015 - Jul 2018
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  CivicPlus

  Jun 2021 - now

  - Responsible for the delivery of reliable solutions & technology, process improvement, and documentation and reporting to drive an increase in sales efficiency and increased revenue. - Apply communication and problem-solving skills to guide and assist the company on issues related to the design, development, and deployment of mission-critical information and software systems.Key Responsibilities and Accountabilities:- Daily administration and support of Salesforce, Zendesk, or other CRM systems.- Manage multiple user management setups, profiles, and roles, customization of objects, fields, record types, page layouts, and workflow rules.- Build and configure CRM forms, views, dashboards, and workflows.- Continuously evaluate CRM integrations, processes, and practices, identifying areas of improvement, and implementing enhancements to optimize organizational efficiency and effectiveness.- Collaborate with end-users across different teams in the organization to identify potential areas of improvement in existing workflows and recommend those to Systems Management. Show less

  • CRM Systems Analyst II

    Jun 2024 - now

  • CRM Systems Analyst, Salesforce & Zendesk Admin

    Jan 2024 - Jun 2024

  • Revenue Systems Specialist

    Feb 2023 - Feb 2024

  • Technical Support Engineer

    Jun 2021 - Feb 2023