Mostafa Hendawy

Experience

• 

  Orange Egypt

  Dec 2007 - Feb 2008

  Call Center Representative
• 

  Orange Egypt

  Feb 2009 - Oct 2015

  Responsible for managing Siebel Trouble Ticket for the global problems in order to trace global technical issues.Responsible for monitoring global problems closure. Provide back up support and help to all colleagues and work as a source of information.Act as department interface in meetings for new services or tools for the customer support dept.Propose ideas to management for improving service level, quality and efficiency of customer service.Coordinate with IT and Technology Department concerning customer service mistakes. Show less

  • Associate Credit Risk- Enterprise

    Jun 2013 - Oct 2015

  • Enterprise Technical Complaint Handling Senior Specialist

    Apr 2010 - Jun 2013

  • Corporate Call Center Representative

    Feb 2009 - Apr 2010
• 

  Information Technology of Egypt Corporation - ITE Corp

  Oct 2015 - Feb 2023

  Lead and manage a team of Azure infrastructure engineers, providing guidance, mentorship, and performance evaluations. Design, development, and implementation of technology solutions that align with a company's business objectives

  • Azure Infrastructure Team leader

    Nov 2020 - Feb 2023

  • Technology Specialist

    Oct 2015 - Nov 2020
• 

  NILE.COM

  Feb 2023 - now

  Infrastructure Team Lead

  Ensuring the stability, efficiency, and security of the organization’s IT infrastructure, supporting business operations, and enabling growth and innovation