Mel Airns

Experience

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  KPMG Australia

  Apr 2015 - Nov 2016

  Food and Beverage Coordinator

  Lead a team in coordinating the setup and breakdown of multiple rooms, ensuring efficiency and attention to detail.Collaborate with the kitchen team to streamline event operations and maintain seamless service.Communicate effectively within a team environment to ensure all requirements are met.Oversee daily operations and coordinate necessary tasks.Prepare and manage staff rosters to ensure optimal coverage and performance.Act as the First Aid Officer, providing necessary medical assistance when required.Greet clients and guests warmly, ensuring a positive first impression.Utilize the Event Management System (EMS) to plan and execute events flawlessly.Provide concierge coverage, enhancing the client experience.Check in clients and communicate effectively with partners.Offer comprehensive administrative assistance as needed.Ensure seamless integration and use of the Event Management System (EMS). Show less

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  Hobsons Bay Yacht Club

  Jan 2017 - Mar 2023

  Bar Manager & Events Manager

  Coordinate functions from enquiry to event completion, ensuring a seamless process.Meet and liaise with clients to fully understand and address their event needs.Oversee the daily operations of the bar, ensuring smooth functioning during events.Manage drink production costs, control stock, budget, and generate monthly reports.Train, roster, and coach the bar team to maintain high performance and service standards.Identify opportunities to improve profitability and increase revenue.Execute run sheets, and set up and pack down events according to client requirements.Manage inventory and maintain storage facilities efficiently.Develop and implement effective communication strategies and information programs. Show less

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  Baker McKenzie

  Jul 2017 - Aug 2019

  Client Service Assistant

  Collaborate with the marketing team to manage, organize, and support events.Assist with additional administrative duties as necessary.Set up teleconferencing equipment, including managing BlueJeans and conference call details.Supervise in-house corporate events and seminars.Monitor and order stock as needed.Process all department invoices.Ensure all clients' expectations are always exceeded.Coordinate meeting room bookings.Handle reception duties.

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  The GPT Group

  Sept 2019 - now

  • Customer Solutions Manager - 530 Collins St

    Mar 2022 - now

  • Customer Experience Representative

    Sept 2019 - Mar 2022