Stephen Woods

Experience

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  Verizon

  Dec 2000 - May 2017

  Responsible for all aspects of the daily operations and maintenance of the network and facilities for multiple locations.Achieved or exceeded all KPI's assigned for the market i.e. budget, inventory,network availability of 5 9's with no major unscheduled service disruptions.Appointed acting director for the region for 4 months with budget and presentation responsibilities to Senior leadership.Managed multiple construction projects to the facilities with capital budgets over 15 million and yearly expense budget of 1 millionInitiated multiple new tools and process that increased accountability and productivity by 50% and ranging from change management to inventory.Started a data manager meeting to share best practices and lesson learned that lead to fewer network issues and quicker resolutions.Was regional lead for EHS and EPDR (emergency preparedness disaster recovery) support annual drills and audits as well as actual events.Responsible for hiring and development of all technicians and including evaluations, training and development plans or disciplinary action if needed. Show less Responsible for all aspects of daily operations of field and switch personnel and network equipment.Responsible for a 50% increase in accountability and relaiability by implementing change management process and new tools and reports.Created and implemented an detail plan for deployment of new data technology for the market with a extremely ambitious timeline that was assigned while still meeting all other goals.Teamed up with other departments and vendors to support a multiple week cutover of one switching facility location to another with realistic and precise nightly goals so no customers would be impacted.Through persistent and careful training brought the market from being about 40% compliant with Verizon standards in EHS, EPDR, Change Management, ticket resolution inventory to being 98% compliant in all areas.Jointly created development and training plans for techncians based upon needs of the business and personnel skills. Show less While working in this highly visible market was charged with data implementaion projects and new platform deployments.Implemented new tools and procedures for operations that became a standard in the region for shift handoffs and accountability of work and troubleshooting of problems.Implemented and chaired the south area monthly data managers call.Worked with area personnel on plans for implementing new voice technology.Initiated the implementation of our on conference bridges and change out of ATM network. Show less Responsible for 4 switch locations in Houston area up to Verizon Standards for power and grounding along with engineering of all voice and data projects for the market. Responsible for a 100 million dollar capital budget and 1 million dollar expense budget and making sure all items were accounted for and budget goals were achieved.Coordinate with multiple vendors and departments on meeting there needs and timelines and meeting my own KPI's.Engineered the changed out of multiple platforms from legacy companies to Verizon platforms while maintaining network reliable and available standards. Show less

  • Sr. Network Operations Mgr.

    Jan 2009 - May 2017

  • Network Operations Manager

    Jun 2004 - May 2009

  • Switch Manager

    Apr 2002 - Jun 2004

  • Network Engineering Manager

    Dec 2000 - Mar 2002
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  T-Mobile

  Sept 2017 - Dec 2023

  Responsible for all aspects of management of the T-Mobile St. Louis market, Including safety, network availability, customer experience and escalations. Mentoring of new managers and employees, while developing relations with other departments and vendors. Responsible for construction re-modeling of all critical systems from Fire, HVAC, Security and Network connectivity.Duties included new technology initiatives i.e. (L600, 5G and 10G backhaul upgrades).Lead Disaster recovery of the network from storms and create preventative measures plans for network hardening. Show less Responsible for all aspects of management of the T-Mobile network in St. Louis market daily operations, Including safety, network availability, customer experience, daily routines, and escalations. Mentoring new managers and employees, while collaborating with team members from multiple departments and vendors on network goals and objectives. Responsible for construction supervision of all critical systems from Fire, HVAC, Security all during COVID. Duties included innovative technology deployment, project planning including site preparation for new equipment installation i.e. (L600, 5G and 10G backhaul telecom infrastructure). Show less

  • Field Operations Manager

    Sept 2017 - Dec 2023

  • Field Operations Manager

    Sept 2017 - Sept 2023
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  OmniOn Power

  Dec 2023 - now

  Regional Service Manager South Area

  Responsible for installations and scheduling of installers for OmniOn for Texas, Louisana, Arkansas and Oklahoma.