Deep Enrich
Sven Brose
Consultant HP ServiceCenter / Service Manager
326 followers
Germany
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About me
Senior Consultant IT Service Management
Education
HTWK Leipzig
1993 - 1999Gut Bauingenieurwesen
Experience
Fujitsu Services GmbH
Jun 2005 - Dec 2007Consultant HP ServiceCenter / Service Manager
Clientfocus GmbH
Jan 2008 - Jan 2021Experte für Prozess- und ServiceautomationErfassung und Optimierung der Prozessanforderungen. Entwicklung und Einführung von Automatisierungslösungen (UiPath, ServiceNow, HP/Micro Focus Service Manager)Design und Implementierungen von Plattformen (UiPath, HP/Microfocus Service Manager)
ITC GmbH
Feb 2021 - Aug 2022Senior Consultant
SVA System Vertrieb Alexander GmbH
Sept 2022 - nowSenior Consultant IT Service Management
Licenses & Certifications
ITIL 4 Specialist: Drive Stakeholder Value [CB]
PeopleCertNov 2022ITIL 4 Strategist: Direct, Plan and Improve [CB]
PeopleCertNov 2022ITIL® 4 Specialist High - Velocity IT Certificate
PeopleCertNov 2022ITIL® 4 Specialist Create, Deliver and Support Certificate
PeopleCertNov 2022ITIL® Foundation Certificate in IT Service Management
PeopleCertFeb 2021
Professional Scrum Master I
Scrum.orgJan 2017
Certified Implementation Specialist – IT Service Management
ServiceNowMay 2022ServiceNow Certified System Administrator
ServiceNowMay 2022ServiceNow Certified Application Developer
ServiceNowOct 2022
ISTQB® Certified Tester – Foundation Level
ISQI GroupMar 2018
Languages
- enEnglisch
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