Terra Katzbach, CPTD

Experience

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  American Greetings

  Sept 2004 - Jul 2008

  Office Assistant

  •Maintained a database of digital media and photographs.•Organized digital media for artists. •Created an organized system for storing data in the digital media library.•Assisted artists in special request projects for design ideas.

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  Cleveland State University

  Mar 2006 - Jun 2007

  •Assisted academic advisors, incoming students and current students who were enrolled in the Colleges of Science (COS) and the College of Liberal Arts and Social Sciences (CLASS). •Provided front desk support to the academic advising office.•Scheduled academic advising appointments for students in the call center.•Managed office communications and files. Implemented orientation for students, which included academic advising, testing, and campus tours; served as a liaison, trainer, mentor and guide of new students to the University.

  • Academic Advising Student Assistant

    Oct 2006 - Jun 2007

  • Orientation Leader

    Mar 2006 - Jan 2007
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  Great Lakes Science Center

  May 2007 - Oct 2009

  Mather Experience Specialist

  •Presented programming and facilitated visitor interactions, including hosting groups and leading station tours of the Steamship William G. Mather Museum in an educational, interactive and informative manner.•Performed general operational duties including welcoming guests and preparing stations and exhibits for visitors.•Assisted with the development and training of staff.

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  City of Brooklyn, Ohio

  Jun 2008 - Sept 2008

  Intern, Economic Development

  •Collaborated with the Economic Development Director to create a Community Reinvestment Area (CRA) for the city of Brooklyn by providing visual documentation to support the CRA. •Explored solutions to lower the operating cost of the city for the Finance Director.

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  City of Lakewood, Ohio

  Sept 2008 - Dec 2008

  Intern, Planning and Development Department

  •Generated maps for the planning and development department. •Produced research and visual aides to illustrate city wide planning and development initiatives. •Shared initiates with urban developers and assisted them as needed with the providing of essential documents and materials.•Recorded minutes and provided reference materials for the Architectural Board of Review.•Engaged Lakewood businesses to discuss city issues and reviewed assistance opportunities.

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  Theta Phi Alpha Fraternity

  Mar 2009 - Oct 2011

  Chapter Services Director

  •Assisted professional staff, college and university students, and volunteers with document requests and answering questions concerning policies and procedures.•Updated database of all members.•Created pertinent documents for distribution.•Edited, proofread and dispersed memos and other written communication.•Answered, screened and directed phone calls on a multi-line system.•Accepted deliveries and prepared outgoing mail and parcels. •Ordered office supplies.•Maintained and updated various materials and guides used in operations.•Assisted in the creation and preparation of mass mailings.•Distributed various materials including programs, guides and handbooks.•Prepared and uploaded documents to webpage.•Updated and preserved webpage.•Developed and implemented a mass text messaging program. Show less

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  The North West Company

  Jan 2012 - Jun 2012

  Category Manager Assistant

  The Northwest Company handles operations for Cost U Less and Alaska Commerical Company. Cost U Less operates mid-sized warehouse club style retail stores in the United States (Hawaii and California) U.S. Territories (Guam, American Samoa, St Thomas, and St Croix) and foreign island countries (Fiji, St Maarten, Curacao, and Grand Cayman). Alaska Commerical Company is the largest retailer in rural Alaska, with 33 combination food, general merchandise and Quickstop stores. AC has earned its position as a retailer of choice for rural Alaskans by supporting their communities and by providing a great selection of lifestyle products, with friendly service, at the best local price. Show less

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  Terex Corporation

  Jul 2012 - Feb 2016

  • Coordinated and facilitated a welcome and orientation class for new team members taught every week. The class was a combination of lecture-style (classroom) and laboratory (hands-on) learning. The teaching method in the laboratory was Training Within Industry Job Instruction (TWIJI). • Conducted training in lean concepts such as Kanban, just-in-time, continuous quality improvement, communications, leadership, and customer service. • Evaluated and measured the learning impact of training and determined the training needs of target learners using Kirkpatrick’s Four-Level Training Evaluation Model. • Facilitated small and large group exercises. • Created and adapted training curriculum and teaching style for a diverse audience utilizing adult learning methodologies (ADDIE). • Acted as project coordinator on high-visibility projects with key stakeholders.• Assisted with training needs surveys and self-assessment documents to determine systematic training and development needs. • Supported and maintained a clean, safe, and positive classroom environment that facilitated respect, active learning, group management, self-expression, cultural responsibility, adult-initiated learning, and responsive problem-solving.• Ensured curriculum and training materials were accurate, relevant, effective, and up to date.• Created an online training series introducing lean concepts to team members on a global scale.• Created off-site training job aids and provided remote instruction on how to use the SuccessFactors learning management system to users with little, or no technical knowledge. • Developed and maintained a training calendar of all classes offered and communicated upcoming classes to all team members.• Entered all learning opportunities into SuccessFactors and ensured learners received credit for all completed learning opportunities. Show less •Managed the Facility Directors administrative needs through a variety of duties as assigned by management.•Acted as the initial representative, professionally and cordially conducting communication with customers, vendors, and corporate personnel, as well as all onsite team members.•Handled the daily processes, performed data entry, answered and directed phone calls and visiting customers for the department. •Supported the management team through preparation of presentations, compilation of reports and spreadsheets. •Built strong and effective working relationships with team members at all levels of the organization. Show less

  • Associate Lean Training Specialist

    Dec 2013 - Feb 2016

  • Administrative Coordinator

    Jul 2012 - Dec 2013
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  EvergreenHealth

  Mar 2016 - now

  Supports and provides oversight to organizational and departmental initiatives, programs, and functions including training delivery and facilitation, instructional design, leadership development, professional development, organizational onboarding, Learning Management System (LMS), document management application, learning technology, policy management, student clinical placements, and tuition assistance programs• Fiscally accountable for the budgets supporting programs of educational services.• Hire, coach, develop and hold accountable a diverse, high-performing team aligned with the core values of EvergreenHealth to achieve exceptional results.• Responsible for creating an atmosphere of collaboration, teamwork, trust, and communication through relationship building, internally within the team, and externally with stakeholders.• Collaborate with stakeholders to identify and evaluate training needs across the organization.• Created an adult learning-centered educational culture that values and supports excellent, evidence-based practice and developed a strategy for ongoing success.• Supports adult learning and development and responsible for developing tools and training for employees at all levels of the organization.• Foster a culture of continuous improvement, providing thought and change leadership.• Provides training and development expertise, consultation, and thought partnership to colleagues and stakeholders.• Collaborates with the department director to set the strategic direction for educational services across the organization. Show less Managed all training and logistical aspects of onboarding new employees, ensuring a personalized curriculum and training materials for each participant. Was responsible for ensuring the content was relevant, effective, up-to-date, and maintained to meet business, regulatory, and end-user needs. The training effectiveness was measured using Kirkpatrick’s Four-Level Training Evaluation Model and results were communicated to all stakeholders monthly.•Supervised daily operations of the Training Coordinator role.•Functioned as manager during all absences of the department director. •Revised and launched an updated leadership development program.•Created and managed orientation and leadership development program budgets.•Provided subject matter expert knowledge on training with a strong focus on adult learning principles, the methods that support knowledge transfer to the position/job, and current best practices for knowledge transfer.•Coached Subject Matter Experts on adult learning principles, presentation skills, and instructional design methodologies (ADDIE).•Designed, developed, implemented, facilitated, and delivered organization-wide and department-specific training, including needs assessment, objectives, methods selection, teaching approaches, and program evaluations.•Produced and delivered training videos from concept to completion using Camtasia video suite.•Developed, facilitated, and participated in training programs including communication, customer service, team building, leadership development, regulatory compliance, and technical applications.•Provided feedback to department managers and the human resources team regarding employee skill/comprehension issues identified during training sessions.•Delivered Nonviolent Crisis Intervention training and IT systems and applications training as part of biweekly employee onboarding.•Designed and implemented organizational-wide training using the HealthStream LMS as the method of training delivery. Show less • Facilitated onboarding of new employees on a biweekly basis, and a series of classes for leaders every quarter.• Delivered IT systems and applications training for new employees and internal transfer employees.• Delivered Nonviolent Crisis Intervention training to employees biweekly.• Coordinated all logistical aspects of new employee onboarding, including the creation of orientation schedules for employees, communication with hiring managers, and scheduling onboarding orientation training dates for the year.• Designed, developed, and implemented organization-wide training using the HealthStream learning management system as the method of training delivery.• Collaborated with subject matter experts to identify needs and meaningful learning solutions which aligned with organizational goals.• Identified and incorporated methods that supported knowledge transfer using adult learning principles.• Ensured quality and relevance of learning materials and programs. Show less

  • Manager, Educational Services

    Feb 2021 - now

  • Training Specialist

    Sept 2018 - Jan 2021

  • Training Specialist Per-Diem

    Sept 2017 - Sept 2018

  • Training Specialist

    Mar 2016 - Sept 2017
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  Terex Corporation

  Sept 2017 - Sept 2018

  Lean Shop Floor Training Specialist

  Built an on-the-job training program from the ground up, creating standards, documents, and processes from scratch and upon completion, and presented to stakeholders for global operationalization.• Supported the new employee onboarding process plantwide. Created tools and job aids for new employee onboarding that satisfied each department’s specific needs.• Collaborated with the orientation team to determine the training needs of new shop floor employees and methods to operationalize learning.• Supported on-the-job training expectations, provided spot training, and coaching, and responded to new employees’ training concerns. Encouraged escalation and problem-solving.• Facilitated small group shop floor training to accelerate new employee onboarding and increase productivity.• Created and implemented a systematic capability plan to efficiently onboard new employees into their new departments. Ensured this plan aligned with the company onboarding strategy.• Conducted and coordinated remedial training for new employees in Takt Time positions as needed.• Supported department supervisors and team leaders in the coordination and implementation of training. Observed and made recommendations to ensure new employees were performing job tasks safely, conscientiously, and consistently.• Gathered feedback from new employees and made recommendations to address employee work area needs, improve workplace conditions, and increase employee retention.• Functioned as a liaison between the operations team and human resources departments, escalated employee concerns to appropriate leaders for necessary action. Show less