Nathan Jeffrey

Experience

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  Verizon Wireless

  Jun 2000 - Jul 2024

  Delivered exceptional results through leadership in Agile transformations and portfolio management. Established best practices, coached teams across all levels, and ensured alignment with business goals. Strong expertise in scaled frameworks like SAFe.Responsibilities:- Led complex portfolio encompassing 4 Agile Release Trains (ARTs), 1 Agile Program, and 48 Agile teams (annual budget: $40 million).- Defined, documented, and coached best practices for value delivery through Lean Business Cases, Epics, Features, and User Stories.- Collaborated with stakeholders to prioritize portfolio objectives, aligning them with strategic roadmaps, plans, and business needs.- Cultivated strong business relationships and fostered clear communication across all levels.- Implemented performance tracking metrics and reporting for portfolio insights.- Managed budgets and financial reporting for planned and actual delivery.- Established resource capacity and utilization reporting.- Partnered with legal, contract, and finance teams to develop SoWs supporting Agile delivery.- Proactively identified and mitigated portfolio risks and impediments.Additional Contributions:- Delivered a custom home construction project on time and within budget.- Led the development and implementation of an AI tool for Agile requirements writing, resulting in projected OpEx savings of $8 million.- Designed, implemented, launched, and operated a wide range of Agile structures (150+ Teams, 30+ ARTs, 2 Large Solution Trains, etc.).- Provided Agile coaching for teams, coaches, leaders, stakeholders, and executives.- Facilitated and coached diverse Agile events (Planning, Retrospectives, Backlog Refinement, Demos, etc.).- Championed risk management for scaled agility transformations and portfolio operations.- Established and documented best practices for scaling Agile methodologies (SAFe, Scrum, Kanban, etc.).- Authored thought leadership articles on scaled Agile coaching and lessons learned. Show less Telecom Management | SDLC | Infrastructure | Budgeting - Led high-performing team responsible for full-stack development and 24/7/365 support of Verizon Wireless Tier 1 billing mediation solution.- Implemented & managed SDLC for critical billing application, ensuring on-time, on-budget delivery.- Oversaw infrastructure lifecycle (planning, procurement, decommissioning), ensuring optimal capacity & resource allocation.- Managed budgets for infrastructure & software, including planning, procurement, spending, and auditing.- Championed cross-departmental collaboration for critical projects, exceeding business objectives.- Delivered 24/7/365 operational support for seamless system function.- Provided expert consultation to Verizon on business initiatives, strategies, and billable records solutions.- Cultivated a collaborative & innovative environment, fostering cross-organizational partnerships.- Evaluated emerging technologies to ensure best-fit solutions for business goals.- Successfully implemented DevOps practices within a hybrid Agile/Waterfall SDLC environment.- Ensured adherence to industry & company standards & best practices. Show less

  • Principal Product Manager | Agile Coach | Delivery Manager | AI Product Developer

    Oct 2016 - Jul 2024

  • Senior Technology Manager | Delivery Manager | Portfolio Mgmt (PM, PO)

    Dec 2015 - Oct 2016

  • Senior Manager - Network Operations

    Oct 2013 - Dec 2015

  • Principal Engineer

    May 2011 - Oct 2013

  • Operations Engineer

    Oct 2006 - May 2011

  • Customer Support

    Jun 2000 - Oct 2006
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  Jeffrey Stop

  Jan 2010 - now

  Founder

  Freelance consultant specializing in artificial intelligence, product and delivery management, organizational change management, and transformation coaching.