Bhanuka Athukorela

Experience

• 

  Etisalat

  Oct 2014 - Dec 2015

  Junior Help Desk Support Engineer

  Etisalat is one of the largest telecommunication companies which is fully owned and operated by the Emirates Telecommunication Corporation in UAE, recording over 167 million subscribers across 16 countries offering a widest coverage and an unprecedented service, but also a host of other Value Added Services. Responsibilities • Providing excellent level 1 technical support. • Data gathering to produce service reports. • Maintain & update system records and archiving. • Provide support to senior management. • Installing, configuring & maintaining hardware, software. • Documenting client issues. • Solving customer issues over the phone related to troubleshooting and network connections. • Helping customers to perform trouble shooting related to their SIM cards (remove any services no longer needed from the connection, resetting pin etc.). Achievements – Got nominated for the employee of the month by team leader due to good work ethics and for being a great team player. Received a prize-winning award for having a very calm approach and assisting co-workers at the call center department with getting comfortable with a sudden software implementation on the system. (Adapting fast under pressured situations.) Show less

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  Ventia

  Jul 2016 - Oct 2020

  Responsibilities:• Installations, troubleshooting, and maintaining all fiber optic systems in businesses, homes, schools, and other organizations to ensure that they are working properly.• Measuring the signal strength of television, telephone, and internet connections to ensure that there is adequate performance.• Creating reports and performing inspections to make sure that the fiber optic systems do not have defects that could undermine performance.• Conducting regular inspections of the systems with the aim of locating and repairing any defects detected during the inspections.• Performing premises cabling and running fiber optic cables underground and underwater.• Determining solutions to any problems and issues that are preventing the fiber optic systems from performing optimally.• Constructing a proper slice case as well as preparing and maintaining records, diagrams and schematics relating to the splice case.• Installing fiber optic equipment such as splicing machines, fiber optic test equipment, and fiber optic cable termination devices• Designing new infrastructure or upgrading existing infrastructure to accommodate technological advances in the telecommunications industry Show less Responsibilities • Assisting with cable planning routes. • Assisting with fiber cable Installing. • Assisting with Terminating, Testing the fiber connections and configuring the router.Achievements – Started as an intern, working as a part time technician while continuing my studies, and later got promoted (for being a fast learner) as a full-time technician for one year while I was on my open work visa. successfully exceeded all “work targets per day”. Show less

  • Fiber Network Technician/Technologist

    Nov 2019 - Oct 2020

  • Fiber Network Technician/Technologist

    Jul 2016 - Nov 2019
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  Sterling Cars New Zealand

  Nov 2020 - Jan 2022

  Assistant sales Manager & web content creator

  The main focus was to create and increase the sales targets given monthly and the rest are as follow-Assists in hiring, training, motivating, counseling, and monitoring the performance of all new- and used-vehicle sales personnel.-Assists in directing and scheduling the activities of all department employees.-Assists in developing the sales department budget and minimizing expenses.-Assists in forecasting aggressive yet realistic monthly goals and objectives for the department and for individual salespeople and provides them with the support to meet these goals.-Assists in the development of improvement programs for salespeople who are having difficulty reaching their objectives.-Ensures that dealership policies and procedures are understood and followed by salespeople.-Help the sales manager maintain a balanced inventory based on customer and market statistics.-Assists salespeople in closing deals when necessary.-Shares responsibility with the sales manager for planning and leading sales meetings.-Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.-Strives for harmony and teamwork with all other departments.-Researching industry-related topics.-working closely with project teams, editors, developers, and designers to coordinate the site content and make sure it caters to the needs of the target audience.-Assisting the management of technical projects throughout the development lifecycle and work alongside teammates in New Application and Website projects.-Preparing well-structured drafts using digital word processing and using power point.-Creating and distributing marketing copy to advertise our company and products.-Update the website as needed.-Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.-Other tasks as assigned. Show less

• 

  Ingram Micro

  Mar 2022 - now

  Technical Solutions Specialist

  This a full-time phone/email-based role where we need to Design and provide network solutions/advice and quotations to customers and key strategic partners for all Licensing products from all IMNZ Vendor brands (HPE/SONICWALL/ARUBA/POLYCOM/EATON/YEALINK/LOGITECH/VERTIV/PALO ALTO/MICROSOFT/JABRA/TRELLIX Etc). It involvesworking closely with both internal and external stakeholders to ensure efficiency and accuracy, so allsolutions and quotes are delivered in agreed timeframes meeting SLA agreements.Other Responsibility:-Get Certified with Vendor certifications-Provide 100% quote and technical accuracy.-Presentation of all solutions and quotes via IM quote tool, complete and correctlyaddressed.-creating BOMS ARUBA Switch architectures-Technical query support via phone for all the products.-Experience in change management.-Ensure customers receive accurate technical advice on products and services in atimely mannerso they are satisfied whilst also receiving excellent customer service. Show less