Ivelin Ignatov

Experience

• 

  Sueiv Ltd.

  Feb 2012 - Mar 2015

  Sales Manager

  • Organise the day to day tasks, sales promotions and workflow.• Sell the company's merchandise.• Check if the customers are satisfied from the products and services the company offers.• Manage the other employees and help them with day to day tasks.• Make training's for the new employees so that they can be field ready.

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  Univista Ltd.

  Mar 2015 - Sept 2015

  Sales Representative

  • Sell the company's merchandise.• Negotiate with existent customers and arrange meetings with new customers.• Make promotions and arrange special benefits for the customers.• Get feedback from the customers about their satisfaction or the problems they experience.• Help establish trust and successful winning sale strategies based on region and sales.

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  DXC Technology

  Apr 2017 - Apr 2020

  • MS Lync 2010 / 2013 / Skype for Business / Online troubleshooting• MS Windows Server and Active Directory Administration• Network addressing, routing, firewall, LAN/WAN, SIP and VoIP troubleshooting • Fast incident management and handling (SLA) of the dependent incidents, • Administrate and maintain the batch processes from scheduling tools like UC4 for Linux, Windows, SAP, Oracle and other core systems.• Monitoring and handling Backup and Storage processes.

  • Unified Communications Technical Support Engineer

    Aug 2018 - Apr 2020

  • Batch Scheduling Technical Support Engineer

    Apr 2017 - Aug 2018
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  Acronis

  Apr 2020 - Jun 2020

  Backup and Storage Senior Technical Support Engineer

  • Acronis Backup Solutions Application Support, monitor and resolve all incident requests related to the company’s products meeting all prerequisites and SLA deadlines.• Linux/UNIX general knowledge of application and configuration management CLI power user, RHCSA • Windows Server experience gathering and analyzing various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer.• Wireshark, tcpdump, iperf, general knowledge with deploying and troubleshooting network services like DHCP, DNS, VPN, network routing and switching management.• Virtualization experience and general knowledge in deploying and managing various enterprise-grade hypervisors: VMware ESXi and Microsoft Hyper-V• Business applications experience and general knowledge in Active Directory, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, HTTP servers.• Storage systems general knowledge in backend storage configuration and troubleshooting for NFS, iSCSI, NetApp, iLO, / IMPI power user. Show less

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  A1 Bulgaria

  Jul 2020 - Aug 2022

  Big Data Engineer

  • Advanced Analytics and Big Data Project Management.• Cloudera (HDFS, Spark, Kafka) administration and troubleshooting.• Installation, patch, upgrade, monitoring of analytical systems and solutions.• Occasionally develop scripts ( Python ) for the optimization of the processes.• MySQL basic queries and troubleshooting.• Celonis configuration and administration.• Tableau support, update and configuration.• RHEL and Windows server administration.• UC4 job scheduling tool. Show less

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  VMware

  Aug 2022 - now

  Carbon Black Senior Technical Support Engineer

  VMware Carbon Black Application Support of all the Cybersecurity Products monitor and resolve all incident requests in Salesforce related to the products, daily meetings with business clients on calls and Zoom meetings to explain the products and help troubleshoot issues while meeting all prerequisites and SLA deadlines and keeping customer satisfaction and building strong relationships.Carbon Black App Control / Carbon Black EDR / Carbon Black Cloud Administration and TroubleshootingWindows ProcMon, Event Viewer, Registry / Rhel / MacOS troubleshooting and administrationSQL basic queries and troubleshooting via SQL Server Management StudioNetwork troubleshooting via Wireshark for the related ApplicationsSalesforce / Confluence / Jira / Internal tools / Write and Review Documentation Show less