
Rajesh Jahagirdar
Service Engineer

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Skills
Pre salesProgram managementSoftware project managementIt strategyRequirements analysisIntegrationGlobal deliveryItilManagementResource managementVendor managementCrmSdlcTeam managementErpProject governanceAgile methodologiesProject managementSoftware development life cycleProcess improvementCmmiLeadershipIt service managementStrategyAccount managementTestingBusiness analysisApplication lifecycle managementSolution architectureLarge dealsAbout me
A professional with 20+ years IT experience with expertise in diversified roles Pre-Sales (AMS), Management, Delivery / Account Management for various customers across the globe. Experience in Manufacturing, Media, Healthcare, Internet / Intranet & e-commerce verticals. Instrumental in setting up the dual shore models on both client site and offshore. Delivery Excellence, Manage and Deliver Programs / Accounts Lead Revenue Growth, Overall operational accountability, productivity with high quality deliverables leading to high customer satisfaction Bid Management, Pre-Sales, Bid Strategy (Application Management) Help in Operational Excellence via fine tune process and methods Timely Delivery as per S L A’s and Lead Delivery as per expectations Specialties: Delivery / Account Management,Bid Management, Pre-sales, Bid Strategy (AMS), Customer Expectations Management, People Management, Mentoring, Planning & Forecasting, Quality Process (CMMi L5), Support Leadership ITIL V3 Foundation Certification holder.
Education

Dayanand College, Solapur
1988 - 1990Electronics
Shivaji University
1990 - 1994Bachelor of Engineering - BE Electronics
Experience

Lectrotek Systems
Jan 1995 - Jan 1996Service Engineer
Zensar Technologies
Sept 1996 - Aug 2011Program ManagerKey Responsibilities as Program Manager July 2007- Aug 2011- Delivery Management of onshore & offshore deliverables - Monitor overall progress, resolving issues and initiating corrective action as necessary- Planning, Efficient resource allocation across projects, best practices- Revenue growth, Gross Margins, Customer Satisfaction Targets, Talent Retention- Ensuring project deliverables met on time, quality & budget- Understanding client needs, requirements, and expectations and devising solutions accordingly- Manage dependencies between projects, risks, gaps in the program and rectify where possible- Identifying training & development needs of team and monitoring their career progressionKey Responsibilities as Project Manager (2002-2007) - Planning and Defining Scope Activity Planning and Sequencing - Resource Planning, Developing Schedules - Time Estimating, Cost Estimating - Developing a Budget, Controlling Quality - Managing Risks and Issues, Creating Charts and Schedules - Risk Analysis,Customer Liaison - Scalability, Interoperability and Portability Analysis - Project operational activities like invoice billing /PO/ SOW, Time Sheet approvals. Key Responsibilities as Developer/Lead Developer (1996-2002)- Creation of specifications for individual Program units, Unit Test, System Integration test- Test Bed Creation like test data setup, scripts, validation of test scripts and data- Perform unit and system integration testing, user acceptance testing. - Build Web sites using ASP, ASP. Net, MCMS 2002, MS SQL, Java/J2EE- Backend stored objects like function, procedures, packages and database triggers. - Code-walk through / Peer review / Bug fixing of software components Performed Show less

Syntel
Aug 2011 - Jun 2013Delivery ManagerKey Responsibilities as Delivery Manager, Delivery Management - Delivery Management by Monitoring onshore & offshore deliverables - Monitor overall progress, resolving issues and initiating corrective action as necessary- Responsible for Revenue growth, Gross Margins, Customer Satisfaction Targets- Manage client expectations and demands proactively while maintaining good client relationships.- Ensure effective application deliveries within the required timescales and budget. - Engagement with senior Management, sales team and other internal stakeholders - Define and design process, dashboard, Reporting’s, inter-dependencies, process.- Implement best practices and Leading Process Improvements.- Project Initiation, Scope, Plan, Review, Project Charter, Schedule, SOW, Resource Plan.- Stakeholder Management, Risk Management, Resource Management, Process Improvement.- Resource recruitment & allocation, team ramp-up, client communication, issue resolution, PO. Show less

Zensar Technologies
Sept 2013 - nowLead and drive the team of bid managers & others globally ensuring WINNING the bids Manage multiple strategic deals, lead small and large bids Ensure effective bid management implementation, Preparing substantive responses to Requests for Proposal (RFP), Requests for Information (RFI) and other client requests. Coordinating across various teams to deliver the proposition including technical solution, delivery approach, transition methodology, effort estimation, legal validation, financial models etc. Ensuring corporate support at various levels as the bid merits Ensuring bid management precision – adherence to milestones and process requirements Show less Responsible for leading delivery accounts - India and other key territories. Responsible for Delivery excellence of all the projectsResponsible for the overall operational accountability, productivity with high quality deliverables leading to high customer satisfactionDrive profitability and continued success through managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale.Also, headed the Sales Enablement (Pre-sales function) for Application Management Services helping to win multi tower, multi million deals. Show less
AVP & Global Head Presales & Bid Management
Jul 2021 - nowDirector - Presales & Bid Management, Strategic Deals
May 2017 - Jul 2021Delivery Head and Sales Enablement - AMS
Oct 2014 - May 2017Senior Bid Manager
Sept 2013 - Oct 2014
Licenses & Certifications

ITIL
ITIL
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