Madeline Paulsen

Experience

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  Smithsonian Institution

  Aug 2009 - May 2010

  Intern - National Anthropological Archives

  Responsible for supervising research guests and filling research requests. Duties included finding documents pertinent to specified research projects, making and delivering photocopies, recording files used and borrowed, and scheduling and preparing for research consultation appointments.

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  The George Washington University - School of Business

  May 2010 - May 2013

  Administrative Assistant

  Planned the professional schedules of 15-20 faculty members within a department. Duties included calendar management, front desk customer service, research assistance, data entry, document formatting, and inventory management. Additional responsibilities required professional paper reviewing and assisting professors in course load organization. Analyzed and streamlined office organizational policies through the use of computer-driven record keeping.

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  Peace Corps

  Aug 2011 - May 2012

  Development Intern

  Assisted a special task force in developing new application software for potential Peace Corps volunteers. Tasks included data collection from meetings and conference calls, website development, drafting and dispersal of surveys, managing communication between the team and Peace Corps directors, filing, and data entry.

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  The George Washington University Columbian College of Arts & Sciences

  Aug 2012 - May 2013

  Undergraduate Teaching Assistant

  Taught 2-3 lab sections of 20-30 students per semester. Position included drafting and giving a weekly lecture, creating and grading assignments, leading meetings with other teacher's assistants, and assisting professors with class set-up and test administration.

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  At Home Group Inc.

  Apr 2015 - Feb 2016

  Customer Support Specialist

  Manage a team of 10-15 associates daily, acting as the manager on duty in a high-volume retail environment. Duties include department management, data collection, financial management, and daily task assignment for team members. Required to act as the establishment’s key customer service contact in person and over the phone.

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  Blackbaud

  Feb 2016 - Jul 2017

  Senior Customer Support Analyst

  Assisted Blackbaud customers with support issues related to The Raiser’s Edge. Accepted and resolved over 200 support cases per week pertaining to software malfunctions, use case scenarios, and general how-tos within The Raiser’s Edge. Participated in client-facing troubleshooting and organized findings to be used by developers. Served as a writer and editor for Blackbaud’s external knowledgebase. Obtained expert-level certification in The Raiser’s Edge, Blackbaud NetCommunity, and Luminate Online. Show less

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  The Wesleyan Church

  Jul 2017 - Jan 2023

  Leverage data collected from giving, email marketing, direct marketing, and industry research to identify stewardship opportunities and inform development initiatives. Oversee data management and customer service for 10,000 active donors giving $18 million annually. Manage the donor relations team and oversee data entry, financial reconciliation, and preparation of tax documents. Perform regular database maintenance to ensure data integrity. Facilitate the migration to Luminate Online for online giving and email marketing. Compile annual giving reports for donors, 6 internal departments, and the General Board. Train and support over 100 deputized fundraisers in stewardship best practices. Use giving trends and prospect research to set fundraising goals and plan for targeted campaigns. Create and manage an unrestricted giving campaign, which has seen 5% year over year growth since implementation in 2018. Show less

  • Director of Donor Services

    Feb 2022 - Jan 2023

  • Assistant Director of Development

    Jul 2017 - Mar 2022
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  Rooted Software

  Jan 2023 - now

  Data Migration Engineer