Alona Abramova

Experience

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  EVRY group

  Feb 2013 - Jan 2020

  ERP Technical Consultant

  - Installation, configuration and preventive maintenance of applications in internal and external operating environments- Tuning of databases (Oracle / MSSQL)- Contribute to the preparation of procedures and documentation related installation and operational- Assist in the continuous improvement of both applications and our services around these- Incident / Problem Management in 3rd line support- Be technical project manager at establishing new customers and major changes- Maintain availability of operating environments in ASP- Implementation of duty scheme acc. hospital policy for this.- Preparation of documentation related to the installation and general operation. Show less

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  Intrum

  Jan 2020 - Jul 2023

  ERP Applications Technical Specialist

  - Receive and execute requests from application users, managers and IT business partners- Contribute to the development and maintenance of service processes including incident, problem, configuration and change management- Installation, testing and delivery for software developments, updates and upgrades- Implementation and upgrade project support- Provide training and support related to best practices in Group regards the use of finance systems and core finance processes