Soby Jose

Experience

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  Tata Consultancy Services

  Dec 2019 - Oct 2022

  Process Associate

  Senior Market Research Analyst (NielsenIQ)• Supports as Database Specialist for many clients in "NielsenIQ" CDS process. • Database maintenance and updates as per client requirements and following SOPs• Analysis of new product data and providing feedback to clients.• Preparation and presentation of customized reports to the clients for their feedback• Provided expertise suggestions to the client as a Business Analyst which resulted in better business insights includes product promotions in the market and strategic outcome of market share, competitor Analysis of major manufacturers and price range of the products in Global Market.• Delivery of customized reports to the clients incorporating data regarding market sales, sales trend, finance data adhering to SLAs and client requirements.• Responsible for controlling the quality and SLA for the work delegated to downstream processes and make sure everything is getting delivered within the prescribed TAT.• Acted as backup support for the team to deliver the work requirements.• Experience working in an Agile business environment where new processing tools were implemented to deliver more value and quality services to clients.• Actively contributed for the database build of new clients. Provided insights for business development.• Regained client contract and trust through strong improvement demonstration and presentation activities.• Acted as Subject Matter Expert (SME) and Conduct Trainings for New Associates.• Contributed to a positive team environment by demonstrating commitment and optimism towards work challenges. Show less

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  EY

  Nov 2022 - now

  Analyst