Marcos Castro

Experience

• 

  Best Buy

  Feb 2013 - Feb 2015

  Retail Sales Consultant

  • Primary Duties were to help customers, increase revenue, and sales• Provided customers with information on the latest computers, hardware, and software• Helped the customer understand and purchase mobile data plans when buying embedded iPads and other tablets• Helped open and close the store

• 

  Geek Squad

  Feb 2015 - Nov 2019

  Advanced Repair Agent

  • Performed computer systems troubleshooting and repairs• Called and scheduled clients for reservations• Filed daily paperwork• Kept inventory of all Samsung repair tools and equipment• Helped client understand services pricing for all repairs and support plans

• 

  Geek Squad

  Nov 2020 - Oct 2022

  • Performed computer systems troubleshooting and repairs• Called and scheduled clients for reservations• Filed daily paperwork• Kept inventory of all Apple repair tools and equipment• Kept inventory of all Samsung repair tools and equipment• Helped client understand services pricing for all repairs and support plans • Performed computer systems troubleshooting and repairs• Called and scheduled clients for reservations• Filed daily paperwork• Provided assistance to client concerns• Worked closely with our consultation agents to provide world class experiences for our clients• Helped clients understand services pricing for all repairs and support plans • Performed computer systems troubleshooting and repairs• Called and scheduled clients for reservations• Filed daily paperwork• Kept inventory of all Apple repair tools and equipment• Kept inventory of all Samsung repair tools and equipment• Helped client understand services pricing for all repairs and support plans

  • Advanged Repair Agent

    Jun 2022 - Oct 2022

  • Senior Agent

    Sept 2021 - Aug 2022

  • Advanced Repair Agent

    Nov 2020 - Sept 2021
• 

  Rudick Innovation & Technology

  Jul 2022 - now

  • Technology Specialist II

    Sept 2023 - now

  • Technology Specialist

    Aug 2023 - now

  • Service Desk Analyst II

    Jun 2023 - Aug 2023

  • Service Desk Analyst

    Jul 2022 - Jun 2023