Ozrich Sable

Experience

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  Speech Technology and Applied Research

  Jun 2015 - Oct 2015

  Designer/Builder

  -Co-designed and built an 8'x8' modular recording studio for acoustic research-Co-designed and built a prototype for directional speaker rig (necessary for calibration)-Assembled hardware for dedicated computer-Configured OS and software for the computer

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  Antioch College

  May 2016 - Apr 2017

  Residence Life Coordinator

  -Administration of Office of Residence Life processes/materials-Interviewed and hired new Resident Assistants (RAs)-Conducted RA Training-Organized new student orientation-Orchestrated move-in, move-out

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  Seven Forces Escape Games, LLC

  Apr 2017 - Mar 2020

  Designer, Builder, Manager

  -Developed standalone gamified cybersecurity training for commercial settings-Managed daily operations of the escape room-Assisted the owner with preparation, organization, and delivery of key projects-Prioritized competing projects in terms of time, resources, and profitability-Took notes during all meetings, maintained filing system in Google Drive-Designed and built games and puzzles for escape rooms, installations, and pop-up experiences for businesses/clients-Managed subcontractors during builds/installations including programmers, CNC operators, carpenters. -Oversaw operation of our construction area Show less

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  SYKES

  Sept 2020 - Apr 2021

  Technical Support Specialist

  Provided technical support for TurboTax customers during tax season, including mobile and desktop support using proprietary remote access toolsPromoted to highest difficulty tickets due to high success rate, positive customer feedback, and ability to de-escalate difficult stimulus check related issues

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  The Escape Game

  Apr 2021 - now

  General Manager

  Ultimate point of accountability and responsibility for the store and its operations● Manage a team of 30+ team members● Hire, train, discipline, and terminate team members as needed● Prepare payroll bi-weekly● Regularly oversee technical troubleshooting and fix maintenance issues within the store● Resolve customer and team member conflicts● Improve store performance across all Key Performance indicators, including Net PromoterScore, Review quality and volume, Retention, and Revenue among others. Show less