Korey Brooks

Experience

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  Robert Half Technology - Fiserv

  Dec 2006 - Feb 2007

  Helpdesk Support Analyst

  • Monitor Automated Teller Machine communications over a worldwide network.• Troubleshoot communication problems and use all resources available to reconnect communications. Including ping, trace route, and other tools to diagnose errors in network.• Pro-active calling of clients to make them aware of problems and answer incoming calls to help trouble shoot problems with technicians and clients.• Create trouble tickets with telephone companies if needed and provide updates to clients. Show less

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  Adecco Technical - Google

  Feb 2007 - Sept 2007

  Helpdesk Support Analyst

  • Responsible for answering incoming customer calls and providing quick feedback to inquiries concerning system operations and provide timely diagnosis of system, hardware, software and operator problems.• Train customers on the proper use of equipment, and software.• Identify and replace defective hardware and software as needed.• Assist Customers with the installation of hardware and peripheral components, such as monitors, keyboards and printers through telephone support and remote access software.• Assist customer with the installation of software onto computers and observe the customer's system functions and verify correct system operation.• Recommend or perform actions to correct equipment or software problems. Show less

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  Merrill Corporation

  Oct 2007 - Jul 2009

  IT Associate

  • Assist with the design and setup of over 100+ Business to Business websites.• Assisting end users with support on Windows XP Professional based workstations. • Train users and identify and troubleshoot solutions on all MS Office 2003 products.• Assist with setup and use of internet applications and settings• Support, train and troubleshoot company ERP system (DemandBridge). • Create style sheets and ASP files for customizing websites.• Troubleshoot LAN network printers.• Install corporate software and configure windows settings for workstations.• Setup local administrator users in Windows• Create users and reset passwords on Red Hat server.• Create and maintain IT documentation and training material.• Create and maintain Access database for inventory and Trouble tickets.• Responsible for all Workstations and Laptops Show less

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  Comforce Technical

  Oct 2009 - May 2010

  Helpdesk _Radiant Global Logistics

  • Resolve support tickets received by email and phone in a timely manner.• Assist remote users by phone, terminal server, and remote assistance software.• Assist with setup and use Outlook 2003, 2007, and Express.• Configuring POP/SMPT/IMAP email Clients.• Install and troubleshoot LAN network printers.• Install software locally and remotely for users as needed.• Create users in Active Directory.• Setup email accounts on server.• Create and maintain IT documentation and training material.• TCP/IP networking; configuring, installing and supporting the software, hardware and connectivity components of user’s workstation.• DNS, DHCP, File and Printer Sharing, Windows VPN, and Terminal server support. Show less

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  Radiant Global Logistics

  Jun 2010 - Feb 2011

  Helpdesk

  • Resolve support tickets received by email and phone in a timely manner.• Assist remote users by phone, terminal server, and remote assistance software.• Assist with setup and use Outlook 2003, 2007, and Express.• Configuring POP/SMPT/IMAP email Clients.• Install and troubleshoot LAN network printers.• Install software locally and remotely for users as needed.• Create users in Active Directory.• Setup email accounts on server.• Create and maintain IT documentation and training material.• TCP/IP networking; configuring, installing and supporting the software, hardware and connectivity components of user’s workstation.• DNS, DHCP, File and Printer Sharing, Windows VPN, and Terminal server support. Show less

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  WideOrbit

  Feb 2011 - Sept 2020

  Helpdesk Support Analyst

  • Responsible for answering incoming customer calls and providing quick feedback to inquiries concerning system operations and provide timely diagnosis of system, hardware, software and operator problems.• Train customers on the proper use of equipment, and software.• Identify and replace defective hardware and software as needed.• Assist customers with the installation of hardware and peripheral components, such as monitors, keyboards and printers through telephone support and remote access software.• Assist customer with the installation of software onto computers and observe the customer's system functions and verify correct system operation.• Recommend or perform actions to correct equipment or software problems Show less

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  Worry Free Web Design and SEO

  Mar 2016 - now

  Owner

  We are a husband and wife team dedicated to helping small businesses be seen online and grow their business. We are the design company for you, whether you’re a small informational site or an e-commerce site selling thousands of products. We live to see you succeed. Our goal is to provide solutions that make your website worry free and profitable.We provide fast and reliable web hosting that will fit your needs, whether you have 3 pages or 300. We can provide you with exactly what you need. We also offer services to make sure your web content is safe, secure, and backed-up in case the worst happensProviding: Web Design, Web Hosting, SEO, Social Media Management. Show less

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  CIMcloud

  Sept 2021 - Feb 2022

  Customer Support Specialist

  • Work as part of a team to provide technical support to customers by phone, email, and video calls.• Determining the cause of the problems and provide prompt and accurate solutions.• Troubleshoot Frontend and server side website problems including CSS, HTML, SQL, and ASP.NET• Test beta software and experiment with proof of concept installations• Use tools like Visual Studio Code, Azure Data Studio, and Git.

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  Inrush Broadcast Services

  Feb 2022 - now

  System Engineer

  • Provide client support and technical issue resolution via remote access, e-mail, phone and on-site service• Install, configure and test new equipment and software• Propose, design, manage and implement projects• Test beta software and experiment with proof of concept installations• Track service request and document processes• Provide after hours support