Nicholas Basile

Experience

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  Boys and Girls Clubs of America

  Sept 2002 - Sept 2003

  Staff Leader

  o Building Maintenanceo Monitor, Inspect and repair computer network and workstations.

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  Domino's

  Mar 2003 - Feb 2006

  Customer Service Representative

  o Troubleshoot and perform diagnostics on computer software and hardware systemso Inventory analysiso Quality controlo Make and process orders

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  GameStop

  Feb 2006 - Feb 2008

  Senior Game Advisor

  o Manage employees & Inventoryo Recommended merchandise to customers based on their needs and preferences.o Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

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  Omega Network Security & Computer Repair

  Jul 2009 - now

  Owner

  o Diagnostics/troubleshooting/repairs on laptops and desktops, file recovery, build/setup networks.o Dell/Toshiba partnershipso One on one client support o Small Business support, several local businesses

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  Link Technologies

  Aug 2011 - Aug 2011

  Technician

  o Assist in the conversion taking place in the Richmond sectoro Ensure scripts run properly on all systemso Verify the hardware with the new software worked properlyo Troubleshoot both hardware and software errorso Assist/comfort worried bank employees during the conversion process.

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  Media Riders Inc

  Sept 2011 - Jul 2012

  Technician

  Traveled across the state for the Department of Social Services to install and configure card readers for a new DSS program and train the employees on how to use the devices.

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  Essentra Porous Technologies

  Jun 2012 - Aug 2012

  Domain Administrator

  Internshipo Manage Active Directoryo Group Policieso Diagnose/Repair/Troubleshoot PC's and various systemso System Deploymento Backup/Server/Network Managemento Powershell Scriptingo Setup automated installations for new PC's via group policy

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  SLAIT Consulting

  Feb 2013 - Nov 2015

  IT Administration Specialist

  Provide systems administration and IT support for various clients. Currently providing facilities systems administration for over 130 warehouse employees, technicians, and managers. Resolve…..Consulting Clients:University of Mary WashingtonPrince William CountyColonial WebbDavenport & CompanyHamilton BeachOyster ConsultingArrow Electronics o Facility Systems Administrator and on-site IT support.o Create custom PC images for automated system buildingo Facility asset managemento Security reviews: prevent equipment & asset theft, etc.o Server deploymento AS/400 Operator Run daily maintenance Manage backups & backup scripts Regular review & updates of procedures & documentationo Setup & Configure Virtual Machines for end-userso Built a custom OS for WYSE terminals for remote site VM loginso System/Site deploymentso Virus recoveryo Site-by-site review of network & systems performanceo Linux & Windows deployments Show less

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  TEKsystems

  Mar 2017 - Sept 2021

  Technician & Team Lead

  Anthem Windows 10 Deployment Project & ATS Level 2 support: Migrate user data, deploy software via SCCM, in-place and swap upgrades, software compatibility testing, asset management, project coordination and testing, Service Now ticket assessment, routing and fulfillment, migration of ~16 thousand VDI machines.Defense Supply Center Richmond Rollout involving replacing 3,400+ computer systems on-base. Led a team to organize the replacement of systems on a walk-in basis to speed up the deployment project and remained on-board afterwards to coordinate and provide troubleshooting and support post-deployment.Marriott Refresh Project Replaced primary server at multiple sites with updated one. Setup new documentation and ensured destruction of old equipment and data. Show less

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  Anthem, Inc.

  Apr 2018 - Aug 2022

  Information Technology Support Specialist

  Employed as a contractor through TEK Systems, IBM and Wipro supporting Anthem.

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  Wipro

  Sept 2021 - Aug 2022

  Advanced Technical Support Lead for Anthem

  Team lead and project coordinator for US ATS operations for Anthem health insurance. Utilize Service-NOW to run reports and route tickets for the US team and assist/support offshore ATS operations. Coordinated with Anthem engineers and SME's to resolve issues that were unable to be typically resolved via the helpdesk. Worked with Field Support to manage all new-hire support operations and allocate resources to provide support for new-hires. Review and provide updates and suggest new knowledge base articles to assist level 1 and level 2 technicians with identifying issues and instruct how to resolve and identify when to escalate an issue and to where. Review and assist with deployment of SCCM packages. Utilize Intel EMA and SCCM to track assets and troubleshoot various issues. Create and maintain central troubleshooting documentation for the US ATS team. Show less